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Brand New Battery Issue
483 10 2019-1-18
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Touhid Rahman
lvl.2
Flight distance : 1096 ft
Bangladesh
Offline

I bought a New Mavic Air Standard pack with extra single Battery which seems dead. It doesn't respond. I have tried to charge it but no luck. The other battery is fine.
Problem(s) are: 1. Not Responding
2. No Led blinking
3. Plugged in with the Charger but NOT charging.

In a word, it's DEAD!

What should I do now?

New [DEAD] Battery !

New [DEAD] Battery !
2019-1-18
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Dvinx
lvl.1
Flight distance : 7260 ft
Romania
Offline

same here on mavic 2..this one supposed to be a replacement for the one that got stuck in firmware mod
2019-1-19
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Touhid Rahman
lvl.2
Flight distance : 1096 ft
Bangladesh
Offline

Dvinx Posted at 1-19 02:22
same here on mavic 2..this one supposed to be a replacement for the one that got stuck in firmware mod

Really Disappointed!
And we should check everything immediately after buying any electronics product in their stores! -_-
I am from Bangladesh, South Asia. We have No DJI stores/dealers in our country. I bought it from Shanghai.
Now really don't know what to do!
2019-1-19
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DJI Tony
Super Moderator

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Hi, we do apologize for the incovenience that it may cause. If the battery is not responding, we do recommend contacting our team for further help and options as well. You may refer to the link below if you wish to reach our support.

www.dji.com/support
2019-1-20
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Rcplanedude
lvl.4
Flight distance : 117900 ft
United States
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plug it into the charger and let it sit for 2 hours but keep an eye on it see if that brings it back
2019-1-20
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TheVegeta1974
Captain
Flight distance : 1186296 ft
United States
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I have a multi charger . I put all mine in it when I get home it doesn't always immediately respond but they've always been charged when I get them the next morning   
2019-1-20
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Touhid Rahman
lvl.2
Flight distance : 1096 ft
Bangladesh
Offline

DJI Tony Posted at 1-20 13:07
Hi, we do apologize for the incovenience that it may cause. If the battery is not responding, we do recommend contacting our team for further help and options as well. You may refer to the link below if you wish to reach our support.

www.dji.com/support

I have already sent an email with documents to DJI Support on Saturday.
But didn't get any reply yet!
2019-1-21
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Jaket52
lvl.4
United Kingdom
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Touhid Rahman Posted at 1-21 03:46
I have already sent an email with documents to DJI Support on Saturday.
But didn't get any reply yet!

There's an online chat with DJI support where you'll get an instant response
2019-1-21
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DJI Diana
Administrator
Flight distance : 2408 ft

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Touhid Rahman Posted at 1-21 03:46
I have already sent an email with documents to DJI Support on Saturday.
But didn't get any reply yet!

Hi Touhid, kindly accept my unreserved apologies. I know this is something frustrating on your part but let me offer my undivided attention with your concern. Kindly PM us with the associated ticket number or the email address you used when sending us the email. I will be coordinating this matter with the appropriate team and rest assured that this will be handled accordingly. Again, we appreciate your time and patience Touhid. Thank you for your continued support.
2019-1-21
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Touhid Rahman
lvl.2
Flight distance : 1096 ft
Bangladesh
Offline

DJI Diana Posted at 1-21 09:37
Hi Touhid, kindly accept my unreserved apologies. I know this is something frustrating on your part but let me offer my undivided attention with your concern. Kindly PM us with the associated ticket number or the email address you used when sending us the email. I will be coordinating this matter with the appropriate team and rest assured that this will be handled accordingly. Again, we appreciate your time and patience Touhid. Thank you for your continued support.

Thank you Diana. I have sent my email address and Request ID in PM.
2019-1-21
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DJI Diana
Administrator
Flight distance : 2408 ft

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Touhid Rahman Posted at 1-21 09:46
Thank you Diana. I have sent my email address and Request ID in PM.

Hi Touhid, replied with thanks. Appreciate your fast response. Will surely get an update with this. Thank you for your patience.
2019-1-21
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