Njetno
lvl.4
Flight distance : 1244970 ft
United States
Offline
|
DJI Mindy Posted at 1-20 20:30
Hi Njetno, we apologize for the unpleasant experience with Ronin-S and our customer service, RSS-IR cable can be used with Sony cameras to control the video/photos. We have also released MCC-Multi cable to control the zoom and auto-focus. May I have more details of your concern so that we can help? Thank you in advance.
Hi Mindy,
thank you very much for coming back to me. ( i knew you will be the one to do so)
I have a love and hate relationship with the Ronin S.
I use the RSS- IR cable as now, but in most of the cases I have trouble with it since most of my jobs consist of creating action and aerial content and unless i heavily tape it, it's moving, and even taped its still moving....
For example when I up in the air, its actually impossible for me to use the Ronin S and I still ahve to have a back up solution....Since we shoot open doors, I can't take a chance to put it back or tape it again at 3,500 feet in the middle of a scene.... and have to switch equipment. Which put me in a very uncomfortable situation, specially if I take my clients with me.
it's not safe and time consuming and when we are paying over $800 an hour per flight, we can stop for 10 mns to fix the problem.
To resolve the fact that I couldn't use the focus wheel I ordered a while ago the focus motors, which help a lot.... but still had to deal with this lose IR cable high up in the air.
I just ordered the MCC cable hoping it would be fully compatible with my Sonys A7riii.... and solve my problems.
Regarding your customer service, It would be appreciable when we call it, to have it more caring regarding our issues and give us better answers and solutions when needed or at least to make us believe that our problems matters.
|
|