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Wireless module problem with iPhone8 Plus
316 3 2019-1-19
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Tossy
lvl.4
Flight distance : 1525712 ft
Japan
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Hello everyone.

I got the wireless module for OSMO Pocket 3 days ago in Japan.
With my android phone (Oneplus 5T), it wireless preview is smooth and fine.
But, with my iPhone8 plus,it wireless preview has many block noise and has a long delay.
However, with my iPad mini4,its work fine.
This problem only happened when connecting iPhone 8 plus of my 3 devices.

When connecting my iphone 8 plus with a network via Wi-Fi, its speed is not a problem.
There is no problem with the preview speed when connecting my iPhone 8 plus and GOPRO HERO7 via Wi-Fi.

If you use iPhone 8 plus, does the wireless preview have no problem?
Do you know the solution?
2019-1-19
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DJI Natalia
Administrator

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Hi there. Thanks for reaching out. Can you please upload a screenshot or sample video of the issue so we can check this on our end? Thank you.
2019-1-20
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Tossy
lvl.4
Flight distance : 1525712 ft
Japan
Offline

DJI Natalia Posted at 1-20 12:26
Hi there. Thanks for reaching out. Can you please upload a screenshot or sample video of the issue so we can check this on our end? Thank you.

Hello, DJI Natalia.
Thank you for your reply.

VIDEO is below URL, From 2:27 is iPhone 8 plus problem.


I found a hint and a small solution about this problem today.
When I turn off bluetooth on iphone settings and manually connect WI-FI to OSMO Pocket, delay and block noise are improved slightly.
But that is not complete.

I think there is a possibility that Wi-Fi and Bluetooth are conflict.

Please investigation and solutions.

Thanks.
2019-1-21
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DJI Natalia
Administrator

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Tossy Posted at 1-21 05:27
Hello, DJI Natalia.
Thank you for your reply.

Hi, thanks for the quick response. Regarding your concern, I'll be forwarding this issue to our R&D department for further clarification. I'll update you once I have the response. Your patience and understanding is highly appreciated.
2019-1-21
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