Camera going mad
1119 14 2019-1-23
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Mavic_Jay
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Flight distance : 2113419 ft
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What is causing this, the firmware is up to date and the Mavic has had less than an hour flight
This was a replacement unit from DJI I have never had this with my old one.

Also when i change batterys I have to calibrate the gimbal ever time i change the batttery ???
2019-1-23
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DJI Gamora
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Hi there, thank you for reaching out and we're sorry to hear about the trouble. This is certainly not the experience we want for you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. May I ask when you calibrate the Gimbal does the calibration being successful? However, If you have done with the calibration but the issue still persists unfortunately what I can only suggest is send it in for further checking and for them to find out as well what could be the problem, you may reach one of our support channels just go to this link https://www.dji.com since you've mentioned it's a replacement from DJI you may provide the Case number once you reach out the support channel.
2019-1-23
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Mavic_Jay
First Officer
Flight distance : 2113419 ft
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DJI Gamora Posted at 1-23 14:44
Hi there, thank you for reaching out and we're sorry to hear about the trouble. This is certainly not the experience we want for you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. May I ask when you calibrate the Gimbal does the calibration being successful? However, If you have done with the calibration but the issue still persists unfortunately what I can only suggest is send it in for further checking and for them to find out as well what could be the problem, you may reach one of our support channels just go to this link https://www.dji.com since you've mentioned it's a replacement from DJI you may provide the Case number once you reach out the support channel.

Yes when the calibration is done the unit will work fine until its landed and i change batterys
and then the horizon is at an angle and i have to start again or the camera start going mad like this
during boot up
2019-1-23
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M2Wair
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Wow, looks like you'll have to send it back to DJI for repairs it's clearly defective. Hope it is resolved really quickly for you and you're back flying soon.
2019-1-23
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Mavic_Jay
First Officer
Flight distance : 2113419 ft
United Kingdom
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CAS-2343884-R4Y8G1
2019-1-23
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Mavic_Jay
First Officer
Flight distance : 2113419 ft
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M2Wair Posted at 1-23 17:36
Wow, looks like you'll have to send it back to DJI for repairs it's clearly defective. Hope it is resolved really quickly for you and you're back flying soon.

I still have DJI care but this was a brand new until only a short time ago and really has not flown much due to weather less than an hour
2019-1-23
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Woe
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Looks like the camera is having a seizure, not good. Hope you get it resolved soon.
2019-1-23
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DJI Gamora
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Mavic_Jay Posted at 1-23 17:31
Yes when the calibration is done the unit will work fine until its landed and i change batterys
and then the horizon is at an angle and i have to start again or the camera start going mad like this
during boot up

Sorry to hear that. You really need to send it back to the facility for further checking. If ever it's a product malfunction as long as it within the warranty DJI will covered it.
2019-1-24
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Mavic_Jay
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Flight distance : 2113419 ft
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DJI Gamora Posted at 1-24 08:03
Sorry to hear that. You really need to send it back to the facility for further checking. If ever it's a product malfunction as long as it within the warranty DJI will covered it.

I have emailed support and now waiting for a ticket / email back
2019-1-24
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Montfrooij
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Yes, support seems like the way to go.
Keep us posted!
2019-1-24
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Mavic_Jay
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Flight distance : 2113419 ft
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Montfrooij Posted at 1-24 11:51
Yes, support seems like the way to go.
Keep us posted!

this unit is brand new not even an hours flight time
2019-1-24
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Montfrooij
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Mavic_Jay Posted at 1-24 12:51
this unit is brand new not even an hours flight time

something like doa
2019-1-24
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DJI Gamora
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Mavic_Jay Posted at 1-24 09:34
I have emailed support and now waiting for a ticket / email back

Nice to hear that. If you have any concern or question don't hesitate to reach us back. Thanks!
2019-1-25
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Mavic_Jay
First Officer
Flight distance : 2113419 ft
United Kingdom
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I have just heard back from DJI and was told my drone has a Gimbal control board defect  and should be home at some point next week

2019-2-1
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Mavic_Jay
First Officer
Flight distance : 2113419 ft
United Kingdom
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Get sent this while at work..... Left work came home

2019-2-7
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