mnliew
lvl.2
Singapore
Offline
|
Received a few emails from DJI support, Till now it was pretty positive, but what I couldn't Understand is I was requested to send a video of the faulty drone, there after I still have to wait for another team approval for the exchange. this process of DJI is very Lengthy and inefficient. Already feel very frustrated on a Faulty Drone which cam in the Box, was not able to do a one to one exchange with in 24hrs due to no present or no clear direction between retailer and DJI. and I have to justify my case once with the online Called Supported , with their information of Screen shots of the conversation should be enough to justify my case and then email to DJI Support once more, through them I have to again justify my case with a video and Now await for Approval. This is really a Disappointing experience.
I like DJI products and it innovations, pls do not put your customers off and drive the possibility of them not want to DJI product because of the lengthy justification process and the fear of a Dead on arrival product.
|
|