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Mavic 2 zoom - problem after upgrade
2225 5 2019-1-25
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droncek
lvl.2
Flight distance : 1953225 ft
Slovenia
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Hello from new mavic 2 zoom user

I bought it new 3 days ago and made 4 very nice flights without any problems whatsoever. After last flight I upgraded firmware with dji assistant for mavic 2 series from V01.00.0200 to V01.00.0300 since dji go app was telling me to upgrade firmware and so I did. And here comes the problem. After succesful upgrade gimbal not working anymore. In dji go app  there is no icon or menu for gimbal anymore, like gimbal not exist. Then I downgraded back to V01.00.0200 hoping it would solve the problem but it did not. Then I downgraded to V01.00.0100 with no difference.
I made a short video of what gimbal is doing during powering on where you can see that it not allign the camera to horisontal position:

https://www.youtube.com/watch?v=bD-wDFsfwCo

Is there anything I can do to fix it without voiding a warranty. I'm frustrated since it is expensive brand new drone which must last way more than 4 flights without problems.

Thank you and regards from EU!

2019-1-25
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DJI Natalia
Administrator

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Hi, we're very sorry to hear about the unpleasant experience that you had with your Mavic 2 Zoom. Just to clarify, can you please check if there's an option for you to calibrate the gimbal? If yes, can you please calibrate it? If the issue persists, I'm afraid that you may consider sending it for replacement. You may contact our support at www.dji.com/support for further assistance. Should you have further question,  please let us know. Thank you.
2019-1-25
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droncek
lvl.2
Flight distance : 1953225 ft
Slovenia
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Thank you miss Natalia for your reply. As I said dji go4 app not recognizes gimball anymore. No gimbal  icon or menu anymore and no gimbal calibration option. Im so sad since it is new drone with only 4 flights.

Well this means I will have to send it.
2019-1-25
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djiuser_XBLcUErOsuYm
lvl.1

South Africa
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How come with upgrades it is allowed that error's occurs? I think the IT team needs to verify software first and if the error persist, needs to provide sufficient support as these devices are costly.
2019-6-10
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djiuser_XBLcUErOsuYm
lvl.1

South Africa
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Same issue on my side.  I was able to fly the previous day.  The following day it prompted me for an upgrade to version .0400.  Thereafter the Gimbal option and camera option disappeared, including my rotation options on my remote    Replacement  not an option, the software must be revisited....
2019-6-10
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JohnDG
Captain
Flight distance : 502894 ft
Belgium
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Try to update, using the assistant 2 software on your pc. I had some problems with an update thru the controller.
Problems were solved after installing the same software, but from the pc with assistant 2 software.
2019-6-17
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