While I enjoy flying with my $999 Crystal Sky, the support for it in terms of DJI GO 4 updates is horrible. It's ALWAYS lagging iOS and regular Android devices....  yet we paid a premium for it. When anyone asks about it, I tell them it's great if you don't mind being literally months on the most recent DJI GO 4 version. Shame on DJI!

you're wasting your time... DJI already has your money, they don't care about our software problems on their equpiment.

Hi, we do appreciate your feedback with us. Rest assured that this feedback will be heard on our designated team and put this concern to our team's bucket list. We do apologize for the troubles that it may cause.

DJI Tony Posted at 1-27 09:00
Hi, we do appreciate your feedback with us. Rest assured that this feedback will be heard on our designated team and put this concern to our team's bucket list. We do apologize for the troubles that it may cause.

LOL “our team's bucket list “  some of them are living the dream right now, with the $150 million they defrauded.

DJI Tony Posted at 1-27 09:00
Hi, we do appreciate your feedback with us. Rest assured that this feedback will be heard on our designated team and put this concern to our team's bucket list. We do apologize for the troubles that it may cause.

"Bucket list"??? what an insulting answer. Basically you're saying wait until "we're good and ready and until than put up with your unfinished buggy apps like good consumer cattle"?

Sky Donkey Posted at 1-27 13:15
LOL “our team's bucket list “  some of them are living the dream right now, with the $150 million they defrauded.

Hi, thanks for the prompt reply. We will forward your feedback to our team for consideration. Thank you.

DJI Tony, a "bucket list" consists of things you want to do before you DIE! That gives your team lots of time. I'm 74 years old. My bucket list is short. Flying waypoint 2 with my Crystal Sky is on my bucket list.

jctarvin Posted at 1-28 09:55
DJI Tony, a "bucket list" consists of things you want to do before you DIE! That gives your team lots of time. I'm 74 years old. My bucket list is short. Flying waypoint 2 with my Crystal Sky is on my bucket list.

Indeed, having a top of the line monitor as the CS and not being able to benefit from the latest functions on these expensive and worthy drones is not fair. I hope we can get the update soon and that it gets us back to speed.

I already lost all my hope. I just tell others not to buy crystalsky and the new smart controller

fans775f4789 Posted at 1-28 17:35
I already lost all my hope. I just tell others not to buy crystalsky and the new smart controller

Already there and doing it... my CS is getting sold and I'll replace it with a Galaxy S9 which is apparently 1100 nits, so slightly brighter than the CS... at least than I'll be able to use my M2Z to its (current) full potential.

I see there’s been a smart controller firmware update. The CrystalSky one will be along soon. Yeah right lol

sjd666 Posted at 1-29 10:14
I see there’s been a smart controller firmware update. The CrystalSky one will be along soon

This is what I saw as well. I would love to believe that the update is shortly coming.

Eduardo0 Posted at 1-29 13:18
This is what I saw as well. I would love to believe that the update is shortly coming.

Would be nice to have native support for h.265 and those nice slide menus from the smart controller. And of course the latest DJI GO app.

jctarvin Posted at 1-28 09:55
DJI Tony, a "bucket list" consists of things you want to do before you DIE! That gives your team lots of time. I'm 74 years old. My bucket list is short. Flying waypoint 2 with my Crystal Sky is on my bucket list.

That could be quite accurate... With the current trouble that DJI is experiencing, I'd say that DJI will "die" soon... I dare say that DJI wont be around anymore by 2021.

fans775f4789 Posted at 1-28 17:35
I already lost all my hope. I just tell others not to buy crystalsky and the new smart controller

Same here... don't buy the CrystalSky, the Smart Controller or any accessories.... waste of money only good short term.
DJI software department is lazy, incompetent without any honor or self respect.

WOW, I wish I found this before buying my new toy... https://au.trustpilot.com/review/dji.com  I guess we live and learn people.....

mAIRs Posted at 2-1 05:16
Same here... don't buy the CrystalSky, the Smart Controller or any accessories.... waste of money only good short term.
DJI software department is lazy, incompetent without any honor or self respect.

DJI software department is lazy, incompetent without any honor or self respect.

Now, now.  That's not fair!  DJI's programmer is doing best one person can do...  

jctarvin Posted at 1-28 09:55
DJI Tony, a "bucket list" consists of things you want to do before you DIE! That gives your team lots of time. I'm 74 years old. My bucket list is short. Flying waypoint 2 with my Crystal Sky is on my bucket list.

Suggest you scratch that off your bucket list.  Go for something more realistic.  
Like say Winning Mega Loto.  Or getting asked for a ride along on one of Commercial Space Planes.

DJI Tony Posted at 1-27 09:00
Hi, we do appreciate your feedback with us. Rest assured that this feedback will be heard on our designated team and put this concern to our team's bucket list. We do apologize for the troubles that it may cause.

Stop.....Just Stop...we're tired of it.

mAIRs Posted at 2-1 06:11
WOW, I wish I found this before buying my new toy... https://au.trustpilot.com/review/dji.com  I guess we live and learn people.....

Looks like a site full of complaints from crappy pilots.

WayneMHK Posted at 2-14 11:06
Looks like a site full of complaints from crappy pilots.

No  not really, I  used  CrystalSky today while flying the I2, mid-flight the GoApp4 on CrystalSky just crashed with a message saying "app stopped responding".  The Inspire 2 meanwhile just sits in the air as I restart the app and go back into the viewer.

This is all well and good while you are hovering but when you are actually flying and filming this would instantly ruin  your shot or worse endanger the aircraft.
Considering that the CrystalSky is sold at a premium to "pro-sumers" it should at least not crash during normal operation, I think that is a fair thing to ask for.
It is otherwise a great device, the screen is the best I have seen. It just needs to work properly.

hmm I went flying today - and yes way-points and precision landing is missing.

But so is GEO 2.0 as far as I can tell. ...

So lets celebrate no updates ???

HedgeTrimmer Posted at 2-1 20:53
DJI software department is lazy, incompetent without any honor or self respect.

Now, now.  That's not fair!  DJI's programmer is doing best one person can do...

Either the programmer is over worked or they just do not give 2 shhhts.... I mean, they do call white westerners "white devils", so perhaps they just hate the west and only love western money, and as far as delivering on quality after money is handed over, that is sitting at zero.
Chinese products and workers are the complete opposite of Japanese or Sth Korean products and workers which are of great quality and actually work... and any issues reported are quickly fixed... they have honor and self respect.

Sky Donkey Posted at 1-27 13:15
LOL “our team's bucket list “  some of them are living the dream right now, with the $150 million they defrauded.

Curious as to what $150 Million? In sales of DJI Products or something else I seem to be unaware of....

4Pro_Moverio Posted at 4-8 11:47
Curious as to what $150 Million? In sales of DJI Products or something else I seem to be unaware of....

Naughty DJI Staff.....

https://www.theverge.com/2019/1/ ... lars-1-billion-yuan

Sky Donkey Posted at 4-8 14:52
Naughty DJI Staff.....

https://www.theverge.com/2019/1/21/18191391/dji-fraud-150-million-dollars-1-billion-yuan

Thanks! I had not a clue and thought about buying their stock a couple of years ago! Whew!

Sky Donkey Posted at 4-8 14:52
Naughty DJI Staff.....

https://www.theverge.com/2019/1/21/18191391/dji-fraud-150-million-dollars-1-billion-yuan

Thanks! I had not a clue and thought about buying their stock a couple of years ago! Whew!

Mavic 3 is impressing me! Glad I waited though! Got the update two days later, what a difference

Kamera_Man_Photograhy Posted at 6-10 15:40
Mavic 3 is impressing me! Glad I waited though! Got the update two days later, what a difference

It will be great until you need support. Then you will see that it's not so great anymore!

jazzyjeff Posted at 7-31 07:09
It will be great until you need support. Then you will see that it's not so great anymore!

you are wrong

fateofangel Posted at 8-2 12:36
you are wrong

Really, have you needed support yet?

jazzyjeff Posted at 9-21 07:39
Really, have you needed support yet?

yes but in UE region

fateofangel Posted at 9-21 12:40
yes but in UE region

Hi, there.
We are sorry for any inconvenience caused.
May we know what happen to you and if you need any support, please let us know.
Please don't worry, we will do our best to help.
Thank you.

DJI Natalia Posted at 9-21 20:07
Hi, there.
We are sorry for any inconvenience caused.
May we know what happen to you and if you need any support, please let us know.

Your kidding right Natalia! Please don't insult us because you don't offer support. You offer apologies and do nothing but tell us to reboot and that the device is end of life.

jazzyjeff Posted at 9-22 05:33
Your kidding right Natalia! Please don't insult us because you don't offer support. You offer apologies and do nothing but tell us to reboot and that the device is end of life.

Thanks for the feedback,
We are sorry for the inconvenience.
We will contact the relevant team to see how we can do better.If you need any support, you can also tell us here anytime.
Sorry again for this problem.

What support?? You offer no support. Please stop with the canned responses. As a company, you do yourself a disservice by putting such messages out. Just say, "You're on your own". I would respect your company more if it did that!