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Unable to sign in to YouTube to live stream?
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7310 41 2019-1-26
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GlynH
Second Officer
Flight distance : 1328238 ft
United Kingdom
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Hi there,

I’m not having any success trying to log into YouTube to try some live streaming.

Obviously I am connected to the Internet and the aircraft but when I go into the upper right three dot menu and Choose Live Streaming Platform and select YouTube the only option I am presented with is a blue button Basic Mode.

When I press Basic Mode I am immediately presented with a warning that says; .‘Sign in Failed. Please retry.’

So I hit OK, hit the blue Sign In button on the lower right and am taken to a 403 error: disallowed_useragent which I believe is an OAuth issue.

It also states; ‘Google cant sign you in safely inside this app. You can use Google sign-in by visiting this apps website in a browser like Safari or Chrome’

How on earth to I get to sign in on this Smart Controller please?

I have already enabled Live Streaming on Google.

<confused>

Thanks & kind regards,
-=Glyn=-
2019-1-26
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Fraggboy
Second Officer
Flight distance : 65371 ft
United States
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While the drone is grounded, have you opened up the browser app and sign in that way?  
2019-1-26
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GlynH
Second Officer
Flight distance : 1328238 ft
United Kingdom
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Fraggboy Posted at 1-26 19:17
While the drone is grounded, have you opened up the browser app and sign in that way?

Yup!

When I visit YouTube or Google using the Lightning browser on the Smart Controller I’m already signed into both!

-=Glyn=-
2019-1-26
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Fraggboy
Second Officer
Flight distance : 65371 ft
United States
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C’Mon DJI.   Forward this to your R&D team to get fixed.   
2019-1-27
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DJI Tony
Super Moderator

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Hi, we're sorry to know about the situation and we do apologize for the incovenience. Currently, you may try to install a third-party browser on the DJI Smart Controller, select the YouTube live streaming platform, and choose the third-party browser when the DJI Smart Controller indicates that the system is jumping to another app. And this issue will be optimized in the firmware update.
2019-1-31
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GlynH
Second Officer
Flight distance : 1328238 ft
United Kingdom
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DJI Tony Posted at 1-31 09:20
Hi, we're sorry to know about the situation and we do apologize for the incovenience. Currently, you may try to install a third-party browser on the DJI Smart Controller, select the YouTube live streaming platform, and choose the third-party browser when the DJI Smart Controller indicates that the system is jumping to another app. And this issue will be optimized in the firmware update.

Thanks for the reply DJIT.

I just saw an update for the Smart Controller to .0360 but that only fixed the SD Card mounting issue.

There is no way I'm going to install a 3rd party anything so I'll wait for an official DJI fix thank you very much!

Thanks & kind regards,
-=Glyn=-
2019-2-1
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AnzacJack
Second Officer
Flight distance : 3501650 ft
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Australia
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Are we still waiting for this DJI?
2019-3-6
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AnzacJack
Second Officer
Flight distance : 3501650 ft
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Australia
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I have ended up side loading google chrome onto the smart controller. As suggested uncovered, I was able to get further into the process and it logged into my YouTube account without a problem (after selecting chrome as the default)
But after logging in and giving approval for all to go ahread I get the following screen, and no matter how long I wait, it goes no further. Tried multiple times. Confirmed good string internet connection
2019-3-6
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AnzacJack
Second Officer
Flight distance : 3501650 ft
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Australia
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It doesn’t move past start encoder...and if I press the done button, it just closes out of the process
2019-3-6
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GlynH
Second Officer
Flight distance : 1328238 ft
United Kingdom
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Does anyone (especially DJI) have any update on this please?

Thanks & kind regards,
-=Glyn=-
2019-3-25
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coloradoskier
lvl.2
Flight distance : 435735 ft
United States
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DJI Tony Posted at 1-31 09:20
Hi, we're sorry to know about the situation and we do apologize for the incovenience. Currently, you may try to install a third-party browser on the DJI Smart Controller, select the YouTube live streaming platform, and choose the third-party browser when the DJI Smart Controller indicates that the system is jumping to another app. And this issue will be optimized in the firmware update.

Which firmware update (release date)?
2019-3-29
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Ben Foong 4
lvl.3
Flight distance : 2292352 ft
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United Kingdom
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Im having the same problem with both fb and youtube . Please help!
2019-3-29
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AnzacJack
Second Officer
Flight distance : 3501650 ft
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Australia
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anyone have any luck with this yet?
2019-3-29
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Nigelpugh7
First Officer
Flight distance : 1646644 ft
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United Kingdom
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We got our replacement smart controller yesterday after our first unit got stuck on the start up screen.

We tried to updste the firmware to the latest version, it failed 4 times, it actually got stuck at 99% each time.

All of this was using the WiFi on the remote.

Then on the fifth try it completed the firmware update.

We do still have the issue that the histogram does not work however .

2019-3-30
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GlynH
Second Officer
Flight distance : 1328238 ft
United Kingdom
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Nigelpugh7 Posted at 3-30 01:14
We got our replacement smart controller yesterday after our first unit got stuck on the start up screen.

We tried to updste the firmware to the latest version, it failed 4 times, it actually got stuck at 99% each time.

That's the main reason that I never sent my Smart Controller in to DJI when they gave me an RMA number!

Well that and the fact that as I bought it as a bundle with the M2P means that while it is away I can't fly!

Why DJI can't do what other companies do and charge your credit card when they ship a replacement and credit when they receive the old Smart Controller back I'll never know.

-=Glyn=-
2019-3-30
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Nigelpugh7
First Officer
Flight distance : 1646644 ft
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GlynH Posted at 3-30 12:31
That's the main reason that I never sent my Smart Controller in to DJI when they gave me an RMA number!

Well that and the fact that as I bought it as a bundle with the M2P means that while it is away I can't fly!

Well personally we are happy we got a brand new package and not a second hand repaired remote!

They might take some time to sort these type of issues out, but we are happy we are flying again.

As said on the other thread, we are keeping a close eye on the internal system memory, and will not be installing any new apps for fear of getting stuck again.
2019-3-31
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Nigelpugh7
First Officer
Flight distance : 1646644 ft
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United Kingdom
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well I'm pleased to report that file transfer works really well now too.

using android brewer on our MacBook Pro we can see all the files and navigation them easily too.

a big improvement.

2019-3-31
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ff22
Captain
United States
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Nigelpugh7 Posted at 3-31 01:02
well I'm pleased to report that file transfer works really well now too.

using android brewer on our MacBook Pro we can see all the files and navigation them easily too.

using android brewer

Is that the name of an app?  Beer brewing?
2019-3-31
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Nigelpugh7
First Officer
Flight distance : 1646644 ft
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ff22 Posted at 3-31 09:05
using android brewer

Is that the name of an app?  Beer brewing?

Haha, yes sorry it should read android browser.

This app seems to have a habit of doing autocorrect at the time of updating a post!
2019-3-31
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ro_flyer
Captain
Flight distance : 5731453 ft
Brazil
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I'm having the same issue for YouTube
2019-4-1
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CODRONEzoom
lvl.2
Flight distance : 573894 ft
United States
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PLEASE DJI FIX THIS! I cannot stream live from my smart controller. I am starting to feel bamboozled for paying so much money and cant live stream, and all my files are always dated Jan 2013 everytime I reboot the controller. Horrible experience.
2019-4-3
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AlleganyMedia
lvl.1
Flight distance : 137956 ft
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United States
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I am also unable to livestream and the reason that I purchased the smart controller for all in one ready to go!  I get an error when trying to go live on Facebook but I also cannot get my screen keyboard to go away after typing in the description.
2019-4-4
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fans79f5168c
New

United States
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AlleganyMedia Posted at 4-4 14:18
I am also unable to livestream and the reason that I purchased the smart controller for all in one ready to go!  I get an error when trying to go live on Facebook but I also cannot get my screen keyboard to go away after typing in the description.

Same issue here ... not an android user so I looked it up, topics related say hit the back button. Ok.... lol that didn't work. Contacted support... they got the same result and had no answers.
2019-4-5
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eashla
lvl.2
Dominican Republic
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The problem is urgent and requires urgent solutions! DJI, HELP!
2019-4-7
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CODRONEzoom
lvl.2
Flight distance : 573894 ft
United States
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DJI.................Where is the fix for the youtube live stream with the smart controller?! This is a horrible experience to penalize your loyal customers by lying that youre going to fix something in your firmware release, then nothing happens. How difficult is this going to be to get fixed? I want to livestream my flights like I did with all my other drones, now I spend over $1500 and can't live stream. Please respond.
2019-5-7
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Boffin
First Officer
Australia
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CODRONEzoom Posted at 5-7 13:00
DJI.................Where is the fix for the youtube live stream with the smart controller?! This is a horrible experience to penalize your loyal customers by lying that youre going to fix something in your firmware release, then nothing happens. How difficult is this going to be to get fixed? I want to livestream my flights like I did with all my other drones, now I spend over $1500 and can't live stream. Please respond.

It's YouTube who changed the rules (and Facebook) after the recent incident in New Zealand.

Probably beyond the control of DJI so you might want to take it up with YouTube YouTube Support
2019-5-7
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GlynH
Second Officer
Flight distance : 1328238 ft
Germany
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Boffin Posted at 5-7 15:38
It's YouTube who changed the rules (and Facebook) after the recent incident in New Zealand.

Probably beyond the control of DJI so you might want to take it up with YouTube YouTube Support

You might want to look at the date I posted my original message which was on 26th January.

I believe the New Zealand incident took place 15th March.

-=Glyn=-

2019-5-8
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Boffin
First Officer
Australia
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GlynH Posted at 5-8 12:23
You might want to look at the date I posted my original message which was on 26th January.

I believe the New Zealand incident took place 15th March.

My apologies for not checking your original posting date

However, what I said applies for more recent live streaming activities for many social media platforms.

I am in Australia so only get the local news as our government is getting a bit antsy and threatening $$$ billion fines and jail terms for online streaming of criminal activities Australia Live Streaming Rules

As I said, this problem might go above DJI's pay level
2019-5-9
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Mans World
lvl.2
Flight distance : 105449 ft
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Namibia
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Any advice how to live stream from Smart controller to tablet?
2019-5-17
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BIGDZ
Captain
Flight distance : 2954101 ft
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United States
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Gentlemen, you can live stream to YouTube using custom rtmp address. I did it the other day, learned you can do it from this video. Give it a try!!!!!!

https://www.youtube.com/playlist?list=PLfgz46yxxAu8WHIhximmO4qcClFDZ6IgW
2019-5-17
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BIGDZ
Captain
Flight distance : 2954101 ft
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United States
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https://www.youtube.com/playlist?list=PLfgz46yxxAu8WHIhximmO4qcClFDZ6IgW
2019-5-17
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BIGDZ
Captain
Flight distance : 2954101 ft
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United States
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Gentlemen, you can live stream to YouTube using custom rtmp address. I did it the other day, learned you can do it from this video. Give it a try!!!!!!

https://youtu.be/OC7aBDPsJIk
2019-5-17
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djiuser_peHknLM92pj8
lvl.1
Flight distance : 29216 ft
Offline

Experiencing the exact same problem as the original poster. The expensive DJI controller streaming feature does not work and was likely shipped as non-working, and is still not fixed after many reports and many months.
2019-10-4
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akozc
First Officer
Flight distance : 1010095 ft
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AnzacJack Posted at 3-29 20:11
anyone have any luck with this yet?
Edit , solution advised by BIGDZ ,worked like charm thanks alot.
2019-10-8
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SeanOzz
lvl.4
Flight distance : 148471 ft
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United States
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AnzacJack Posted at 2019-3-6 02:52
I have ended up side loading google chrome onto the smart controller. As suggested uncovered, I was able to get further into the process and it logged into my YouTube account without a problem (after selecting chrome as the default)
But after logging in and giving approval for all to go ahread I get the following screen, and no matter how long I wait, it goes no further. Tried multiple times. Confirmed good string internet connection
[view_image]

i get this same screen error using my regular mavic zoom controller. i can use ios or android and it's the same. i used to do youtube live flights with my subscribers all the time and now i no longer am able to.

has anyone found a fix yet?
2020-4-3
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djiuser_3yrQyqZ5Mme4
lvl.2
Flight distance : 3 ft
Romania
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Experiencing the same problem
2020-4-17
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Manu P4P Paris
Second Officer
Flight distance : 117654 ft

Italy
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I'm forced to use rtmp service too but why keep the youtube option in the app?!
2020-4-25
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GlynH
Second Officer
Flight distance : 1328238 ft
United Kingdom
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DJI Tony Posted at 2019-1-31 09:20
Hi, we're sorry to know about the situation and we do apologize for the incovenience. Currently, you may try to install a third-party browser on the DJI Smart Controller, select the YouTube live streaming platform, and choose the third-party browser when the DJI Smart Controller indicates that the system is jumping to another app. And this issue will be optimized in the firmware update.
Hello DJI Tony,

It’s now 15 months since you said this would be optimised in a firmware update.

Well by my reckoning there have been four SmartController updates since your post and yet here I am still with an issue that has plagued me ever since I first purchased my drone still not resolved.

Just what does it take to get things sorted around here?

Thanks & kind regards,
-=Glyn=-
2020-4-28
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djiuser_DQFzdrRhr8Pl
lvl.1
United States
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I can’t click on the link
2020-5-5
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djiuser_DQFzdrRhr8Pl
lvl.1
United States
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GlynH Posted at 4-28 03:49
Hello DJI Tony,

It’s now 15 months since you said this would be optimised in a firmware update.

Me too and it sucks.
2020-5-5
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