Repair in Canada?
981 2 2019-1-27
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machprime
lvl.1
Flight distance : 1056 ft
Canada
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Hi all

My cat knocked my dji osmo pocket from my kitchen table to the floor (~ 3 feet) and I think it landed badly because now it doesn't calibrate properly half the time.  When I turn it on, it does its usual calibration dance but then points straight up and says "gimbal protected, tap to resume".  Sometimes I can reboot it and it'll work properly.  Any advice on how to get it fixed or repaired in Ontario, Canada?
2019-1-27
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j.r.r.
lvl.4
Canada
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WD40?
On serious note, I'm very sorry your OP got damage. Did you purchase this on line? Did you purchase Osmo Shield? I only know one DJI dealer in Toronto, OmniView Tech https://omniviewtech.ca/pages/service-centre, give them a call and find out what can be done. Good luck!
2019-1-27
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DJI Gamora
Administrator

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Hi there, thank you for reaching out and we're sorry to hear about the trouble. About your concern If you are looking for a recommended service center around Canada you may check it here https://www.dji.com/service/repair/centers or if you want to send it into the Main facility you can reach out one of our support channels by clicking this link https://www.dji.com/support for you to have a guide on what you'll need to do. Thank you for your support.
2019-1-28
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