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Smart Controller Not Taking Custom Stick Settings
1357 19 2019-1-28
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fans6c8d7aa8
lvl.4
Flight distance : 201854 ft
United States
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Hey all,

Got the Smart Controller today and I cannot seem to get the stick settings for Custom to save. I go into the Stick Settings>Custom and assign the buttons. If I hit the back arrow only the up/down controls stay like I programmed them, the rest store opposite of what I saved them as. If I hit reset, assign them again, and use the "x" button to leave the screen, and then go back they appear correctly but do not work as they show on screen.

Details of the configuration:
Aircraft Firmware Version: V01.00.0300
Remote Control Firmware Version: v01.00.0310
App Version: v4.3.10



Has anyone else had this issue?

DJI had me make a quick video to demonstrate which can be seen at: https://www.youtube.com/watch?v=VY3UiZBoNEg&list=WL&index=5&t=0s

2019-1-28
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fans6c8d7aa8
lvl.4
Flight distance : 201854 ft
United States
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Just adding here that the 1/29/2019 Firmware (v01.00.0350) does not resolve this issue.
2019-1-30
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Thellamie
lvl.4
Flight distance : 201854 ft
United States
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Further adding that the 2/1/2019 Firmware update (V01.00.0360) also does not resolve this issue.
2019-2-1
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hallmark007
Captain
Flight distance : 5171814 ft
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Ireland
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I suppose it looks like 99.9% of users use #2 mode, so probaly why lack of interest.
However have you tried contacting a moderator, one of them should be able to check with engineers, I would recommend dji Mindy or dji Susan
2019-2-1
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Thellamie
lvl.4
Flight distance : 201854 ft
United States
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Thanks hallmark007,

I've got a ticket opened on this and it's been passed on to engineering. Absolutely agree with the high likelihood of this being a seldom encountered use case with most people using Mode 2. Just want to have it out there in the event it helps anyone else.

Also to note I've re-paired the normal Mavic 2 controller with the same stick configuration and it works correctly so it's highly likely subsequent firmware updates will eventually resolve the issue.

Again, thanks!
2019-2-1
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DJI Natalia
Administrator

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Hi, we're sorry for the inconvenience. Regarding your concern, this issue was already forwarded to our engineer and they are now aware of it. As of moment, we suggest you use Mode 1 and Mode 2 and don't use customized function for the meantime. We will fix it in the future updates. Thanks for your understanding.
2019-2-4
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-=[ Pathfinder ]=-
lvl.1
Flight distance : 364 ft
Canada
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DJI Natalia Posted at 2-4 16:36
Hi, we're sorry for the inconvenience. Regarding your concern, this issue was already forwarded to our engineer and they are now aware of it. As of moment, we suggest you use Mode 1 and Mode 2 and don't use customized function for the meantime. We will fix it in the future updates. Thanks for your understanding.

I've been having the same exact problem with my smart controller.  It looks like it's been a month since this was forwarded to engineering.  DJI Natalia, do you have any updates or news for us affected by this bug?  Thanks.
2019-3-8
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-=[ Pathfinder ]=-
lvl.1
Flight distance : 364 ft
Canada
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I had the same thing happen to me today.  Thought I was going crazy!    At least now I know it's a known bug and hopefully DJI is working to fix it.
2019-3-8
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Thellamie
lvl.4
Flight distance : 201854 ft
United States
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Just an update that 1.00.0400 still doesn't resolve the issue.
2019-3-11
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Techque
lvl.1
United States
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I used custom to program the left stick for throttle up and down, and left and right; and the right stick for forward and back, and yaw left and yaw right; and it did save.  But (isn't there always a but) startup requires both stick to lower left  ( that's ok) and left is right and right is left (not so ok).  and now custom seems locked in these modes.  I'm unable to change any of them.
2019-4-24
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Thellamie
lvl.4
Flight distance : 201854 ft
United States
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Any updates as to if this is fixed in .0530 firmware?
2019-4-28
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Thellamie
lvl.4
Flight distance : 201854 ft
United States
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Just an update that 1.00.0530 still doesn't resolve the issue.
2019-5-2
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ro_flyer
Captain
Flight distance : 5433054 ft
Brazil
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Thellamie Posted at 5-2 16:06
Just an update that 1.00.0530 still doesn't resolve the issue.

S03E10 - maybe on next season......
2019-5-2
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fanse44b63ea
lvl.2
Flight distance : 54278 ft
Luxembourg
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Hi,

Me too having the same problem. All the settings are saved as opposite. That's weird. Resetting everything didn't solved the problem. All updates were done.
15745074068927802542876179581954.jpg
2019-11-23
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thomaslivedrone.com
lvl.2
Flight distance : 1138901 ft
France
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Hi guys

I did the last update of djigo4 and Smart contrôler.
I use a custom mode (reverse 1 direction) but now when i do that 2 x directions are reversed !

Impossible to reverse only yaw or other ..... It's a huge bug !!!

Please
1-24 03:37
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Babbest
lvl.2
Flight distance : 4462 ft
United States
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Smart Controller V01.00.0650
I also have tried to reverse the up and down to be consistent to flying a plane, pull back and the plane goes up push forward the plane goes down, but I see this is a known problem.
Please allow custom stick mode.
2-6 07:26
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Andy N.
lvl.1

United States
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Smart controller V01.00.0650
Still not fixed, no fix in sight?? Please DJI allow us custom stick configuration.  While defaults are ok for most, some of us have specific needs in specific situations that require customization!  This is a feature of the product, and as such it should work as advertised.
2-6 10:15
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djiuser_vT44EwB7WfgE
lvl.1

United States
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Yes, this is a problem with the regular controller, as well. I've tried to do the same thing -- reverse the up and down throttles on the left stick -- and it used to work in an earlier firmware. No longer. I've brought this to DJI's attention repeatedly, but they don't seem particularly interested...
2-15 12:27
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djiuser_Pd730pzH8Kjo
lvl.1
Flight distance : 165919 ft
United States
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My issue way more complicate then all of urs,

I’m have error said

Take off failed confirm that the throttle sticks are centered,
Asked official about it
They said send us the countroller we will check

Meanwhile I needed something and somewhere I do want smartcontroller
So I just purchased that
And  
I’ve got a smart controller
Wow

Connected it
All well everything working fyn
Went out for test flight

And guess wot

Takeoff failed, confirm that the throttle sticks are centered.


2-22 23:16
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djiuser_Pd730pzH8Kjo
lvl.1
Flight distance : 165919 ft
United States
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Can any1 help regarding this issue plz

One thing is clear it’s not controller error though it says throttle sticks but I’ve changed the controller still Same error
Help
2-22 23:19
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