SlammyD90
lvl.2
Flight distance : 4578816 ft
United States
Offline
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Hello,
This process has been going on now for 4 weeks. I sent my Phantom 4 Pro V2.0 in to be replaced after it had hit a tree during a routine flight, not that big of a deal. I had purchased DJI Care and I paid my deductible and sent the drone in. After a week I started to press DJI support, for answers why the drone had not shipped after they recieved it and I waited the 1-2 business days. The first 3 people I got from support had absolutley no answers for me. Finally they said that the drone was out of stock. Then finally I reached "Jet" with DJI and he provided me a coupon code for the website to replace the drone with the airframe and battery combo. He said I would need to pay for the battery (not a big deal, I have 3 Phantom 4 series drones), which is good with me. I went onto the website to use the coupon code and found out that it was no good. I contacted Jet last Friday and sent him the requested screen shots of every step I took to use the coupon code. Since then I have had no response. It is now Monday night and this is the 3rd or 4th week DJI has been in possesion of my drone. I would like answers. I would really like to resolve this problem like human beings. I just need a solid answer. I may point out that I currently own a Phantom 4, Phantom 4 Pro V2.0 (DJI has this one), Phantom 4 Pro V2.0, DJI Spark, DJI Mavic Pro. If you add that up its a lot of dollars spent with DJI. Its a true shame that as a loyal customer I would have to undergo with treatment.
If someone (DJI Diana) would reach out to me please.
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