GinoC
lvl.3
Flight distance : 63507 ft
Belgium
Offline
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DJI Stephen Posted at 1-29 10:57
Hello and good day GinoC. I am sorry to know what happened to your previous flight with your DJI Mavic Pro. Have you tried to use a different mobile device that is recommended for your DJI Mavic Pro for us to issolate the issue? Upon checking the mobile device that you are using which is the ipad mini 2. I am sorry to say that the mobile device that you are using is still not recommended for your DJI Mavic Pro. Actually, there is a possibility that the ipad mini 2 will work. However, since it's not yet optimized with the DJI Mavic Pro and with the DJI Go 4 application we cannot guaranteed the stability of the if this will work all the time while using the specific device. We highly suggest you use the compatible device that was listed on the recommended mobile device list below to avoid any problem. Thank you.
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Hello thanks for your reply, my next step is to retry using an iphone 7 plus. I will let you know |
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