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Can't activate DJI Care Refresh on brand new Spark
283 7 2019-1-31
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EagleSpirit
Second Officer
Flight distance : 293222 ft
Italy
Offline

Hello,
I've received a couple of hours ago a brand new, sealed, Spark.
I've paired my smartphone with RC, with Spark and everything is ok.
I tried to buy DJI Care Fresh, I've put my Spark SN into text box and I got this error message:
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Your aircraft has been activated over 48 hours. You cannot purchase DJI Care Refresh.
Gimbal S/N can't be blank
Gimbal S/N You've purchased DJI Care for this aircraft before or you have pending order of DJI Care, please go to My Ordersto check.
---
What I have to do to buy the DJI Care Refresh???




2019-1-31
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DJI Paladin
Super Moderator
Flight distance : 318 ft

Offline

Hi EagleSpirit, kindly provide your serial number via PM for us to verify. Click on "Reply" so that I can receive notification from your response. Thanks for your support.
2019-1-31
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EagleSpirit
Second Officer
Flight distance : 293222 ft
Italy
Offline

DJI Paladin Posted at 1-31 13:35
Hi EagleSpirit, kindly provide your serial number via PM for us to verify. Click on "Reply" so that I can receive notification from your response. Thanks for your support.

Done!
Thank you!
2019-1-31
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DJI Paladin
Super Moderator
Flight distance : 318 ft

Offline


You're welcome. Please try it again and let me know if the issue persists, thanks!
2019-1-31
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EagleSpirit
Second Officer
Flight distance : 293222 ft
Italy
Offline

DJI Paladin Posted at 1-31 13:55
You're welcome. Please try it again and let me know if the issue persists, thanks!

It worked!
Now, is it already active?
I've received an email with "Payment for Your DJI Order is Confirmed".

Thanks, by the way!
2019-1-31
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DJI Paladin
Super Moderator
Flight distance : 318 ft

Offline

EagleSpirit Posted at 1-31 14:01
It worked!
Now, is it already active?
I've received an email with "Payment for Your DJI Order is Confirmed".

You're welcome. Yes, that's correct. You will receive the DJI Care Service Agreement within 24 to 48 hours. Kindly check your email, thanks!
2019-1-31
Use props
EagleSpirit
Second Officer
Flight distance : 293222 ft
Italy
Offline

DJI Paladin Posted at 1-31 14:07
You're welcome. Yes, that's correct. You will receive the DJI Care Service Agreement within 24 to 48 hours. Kindly check your email, thanks!

Your service is awesome.
I've never seen a customer care like this.
Good job!
2019-1-31
Use props
DJI Paladin
Super Moderator
Flight distance : 318 ft

Offline

EagleSpirit Posted at 1-31 14:08
Your service is awesome.
I've never seen a customer care like this.
Good job!

No worries and  thanks for your feedback. We will keep improving our customer service to make you have a better experience. Enjoy and always have a safe flight, cheers!
2019-1-31
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