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Update Failed!!!
2025 21 2019-1-31
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spasov_konstantin
First Officer
Flight distance : 21083 ft
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Hi all,
Just bought a new Mavic 2 Pro and unfortunately I can't update it to the latest firmware. It makes me crazy!
With the first Mavic for example I had no issues at all....
Every time when I am trying to update I see the following error in DJI Go app:

Update Failed. Restart the Equipment and try again later.
Reason: Network disconnected. Reconnect to continiue downloading.
And there is no difference whether you are using mobile network connection or wi-fi....

Then I've tried to install Dji Assistant 2 fo Mavic on PC.
Assistant downloads 1 or 3 percent of firmware and then shows connection error.

My phone is Samsung Galaxy Note 9 with Android Pie.

Dear DJI don't you think that you have to fix this issue? Couse I am not alone with this problem.

How can I update my Mavic?
Screenshot_20190131-224329.jpg


2019-1-31
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Charissa
Captain
Flight distance : 689334 ft
South Africa
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I have the same problems when I try to update via Wi Fi network, but it works very well on my fixed line and mobile data. Not sure if it will help.
2019-2-1
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saviour
First Officer
Flight distance : 604203 ft
Offline

Many people have this network error. Only solution is to update via DJI Assistant on PC.
If that doesn't work try to run the program as admin and/or reinstall the program.
2019-2-1
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spasov_konstantin
First Officer
Flight distance : 21083 ft
Offline

saviour Posted at 2-1 00:18
Many people have this network error. Only solution is to update via DJI Assistant on PC.
If that doesn't work try to run the program as admin and/or reinstall the program.

Thanks for the advice.
I'll try today
2019-2-1
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DJI Tony
Administrator

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Hi, we're sorry for the troubles that it caused. Have you tried to check if the internet connection if it's working fine?  During the update on the  DJI Assistant 2 on your computer, may we know if the computer was connected to your internet via a cable? Please keep us posted on the latest progress.
2019-2-1
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geoffz
First Officer
Flight distance : 1941322 ft
  • >>>
United States
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DJI Tony Posted at 2-1 13:48
Hi, we're sorry for the troubles that it caused. Have you tried to check if the internet connection if it's working fine?  During the update on the  DJI Assistant 2 on your computer, may we know if the computer was connected to your internet via a cable? Please keep us posted on the latest progress.

You've got an Android device?

Welcome to second class citizenship!
2019-2-1
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eYeSkYeYe
Captain

Croatia
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geoffz Posted at 2-1 14:14
You've got an Android device?

Welcome to second class citizenship!

Ouch... that hurts.
The only solution would be Google buys like 11% of DJI shares. That would make it bigger shareholder than Apple.
2019-2-1
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Boffin
First Officer
Australia
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Charissa Posted at 2-1 00:07
I have the same problems when I try to update via Wi Fi network, but it works very well on my fixed line and mobile data. Not sure if it will help.

I heard that when updating using WiFi one should move the aircraft  away from the phone as the 2.4GHz signal messes with the WiFi signal, alternative solution, change to the 5.8 GHz band.

I have never tried this btw, just passing on some intel
2019-2-1
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Toedles
Captain
Flight distance : 7676339 ft
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New Zealand
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Mine couldn’t update either via iOS surprising as it may be, tried using my work phone...........a Samsung, it worked, so I don’t know anymore!
2019-2-1
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HedgeTrimmer
Captain
United States
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Then I've tried to install Dji Assistant 2 fo Mavic on PC.
Assistant downloads 1 or 3 percent of firmware and then shows connection error.

Make sure you got the Mavic 2 Pro version of DJI's Assistant-2.

2019-2-1
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HedgeTrimmer
Captain
United States
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Have you tried doing GO-4 Update for Mavic 2 Pro when your mobile is connected to either different service tower or your mobile is connected to different WiFi?

In past, I have seen problems with Updates caused by DJI's own update servers being overloaded.  DJI's servers seem to run in bursts.  Best if you have a fast connection (10 Mbps or higher).  Lessens total update time, which lessens chance of download getting hit by a server slow down, leading to failed update.  

2019-2-1
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spasov_konstantin
First Officer
Flight distance : 21083 ft
Russia
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DJI Tony Posted at 2-1 13:48
Hi, we're sorry for the troubles that it caused. Have you tried to check if the internet connection if it's working fine?  During the update on the  DJI Assistant 2 on your computer, may we know if the computer was connected to your internet via a cable? Please keep us posted on the latest progress.

The internet connection is flawless! I've checked  a few times before updating.
Finally I've updated it via DJI Assistant 2 but I don't understand what's going on.
It didn't update via DJI Go app either using Wi-Fi neither cellular data.
It also didn't update using DJI Assistant and Wi-Fi connection on my laptop.
Nevertheless update was successful when I did following:

1. Disconnected my laptop from home wi-fi network  
2. Disconnected my mobile phone from home wi-fi network
3. Shared the smartphone's cellular data via Wi-Fi with my laptop.

Don't you think that it's quite strange? Because when I've tried to update via Dji Go using cellular data nothing happened
2019-2-2
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spasov_konstantin
First Officer
Flight distance : 21083 ft
Russia
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geoffz Posted at 2-1 14:14
You've got an Android device?

Welcome to second class citizenship!

Haaaaahaaa )))
I guess DJI really thinks so )
2019-2-2
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ajmeister87
lvl.1
Flight distance : 10541 ft
Australia
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Come on DJI. I literally have to fly 17+ hours the USA tonight for a month of filming on the drone. If this update isn't fixed I will have spent $20,000 to travel around USA and not be able to do my job. I've updated both firmware on the Drone and RC but still the app won't connect to the drone. FIX IT NOW!!!!!!!!!!
2019-2-2
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Charissa
Captain
Flight distance : 689334 ft
South Africa
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Boffin Posted at 2-1 19:33
I heard that when updating using WiFi one should move the aircraft  away from the phone as the 2.4GHz signal messes with the WiFi signal, alternative solution, change to the 5.8 GHz band.

I have never tried this btw, just passing on some intel

Will give it a go next time. Intel always much appreciated.
2019-2-4
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kurtnaslund
lvl.1
Norway
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Hello,
Exactly the same issue for me as well. Have tried both Wifi (that works) and my cell, but still the same errormessage as in this thread. Using an Android (Samsung S9+)...

Regards,
Kurt
Norway
2019-2-4
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DJI Tony
Administrator

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spasov_konstantin Posted at 2-2 10:07
The internet connection is flawless! I've checked  a few times before updating.
Finally I've updated it via DJI Assistant 2 but I don't understand what's going on.
It didn't update via DJI Go app either using Wi-Fi neither cellular data.

Hi, thanks for the prompt reply. Glad to know that you manage to update the firmware of your aircraft. I'll let my team be notified in regards to this situation. Please let us know if you have other concerns.
2019-2-4
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DJI Tony
Administrator

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kurtnaslund Posted at 2-4 06:23
Hello,
Exactly the same issue for me as well. Have tried both Wifi (that works) and my cell, but still the same errormessage as in this thread. Using an Android (Samsung S9+)...

Hi, we're sorry for the uneasiness on updating your aircraft. Have you tried to use the DJI Assistant 2 for you to possibly update the firmware? If not yet, you may download the application to your computer using the link below. Please keep us posted on the latest progress. Thank you for continued support.

https://www.dji.com/mavic-2/info#downloads
2019-2-4
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kurtnaslund
lvl.1
Norway
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DJI Tony Posted at 2-4 10:01
Hi, we're sorry for the uneasiness on updating your aircraft. Have you tried to use the DJI Assistant 2 for you to possibly update the firmware? If not yet, you may download the application to your computer using the link below. Please keep us posted on the latest progress. Thank you for continued support.

https://www.dji.com/mavic-2/info#downloads

Hello,
I will try to use the DJI Assistant 2 if this is an issue again. In the meantime I got to use a freinds iPhone...and then it worked. Strange that this is an Android-issue?

Regards,
Kurt
Norway
2019-2-5
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DJI Tony
Administrator

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kurtnaslund Posted at 2-5 00:56
Hello,
I will try to use the DJI Assistant 2 if this is an issue again. In the meantime I got to use a freinds iPhone...and then it worked. Strange that this is an Android-issue?

Hi, thanks for the update. Glad that you've managed to update the firmware of your aircraft using a different mobile device. I'll let my team be notified in regards to this situation for further check. Thank you for understanding. You may please have a safe flight always.
2019-2-5
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PlanetTen
lvl.1

United States
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After hours of research and more failed updates than I care to think about I finally sound the solution. The secret is in the controller going to sleep. Make sure to go into the settings for the controller and switch the sleep mode from the 1 minute sleep to 30 minutes. As soon as I did that I was able to use the DJI Assistant 2 software and updated both of my controllers without an issue.
2021-11-11
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kyalami
Captain
Flight distance : 11533225 ft
Sweden
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PlanetTen Posted at 11-11 14:54
After hours of research and more failed updates than I care to think about I finally sound the solution. The secret is in the controller going to sleep. Make sure to go into the settings for the controller and switch the sleep mode from the 1 minute sleep to 30 minutes. As soon as I did that I was able to use the DJI Assistant 2 software and updated both of my controllers without an issue.

Hi,
Great news. Well done indeed. This will help many. Strange that no on has come up with this earlier. Excuse my ignorance, but was the the smart controller or the the controller using a mobile phone?
2021-11-11
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