DJI Thor
Administrator
Flight distance : 13602 ft
Offline
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I sympathize with your situation, sorry for your unpleasant experience. For the license, just to clarify, if the crashed drone can be sent in and replaced by our official repair center, the license can be transferred to the new replacement. If the drone lost due to the malfunction of the drone, the license can be transferred to the new drone that we compensate.
But in your case, if the drone was stolen, I am sorry to tell that the license is not able to transfer for the new drone you purchased.
May I know your phone number when calling the support? I will forward your case to the proper team to investigate. Sorry again for the inconvenience. |
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