Hi all, getting fed up with the Phantom avatar so when I go to 'my settings' I cannot find a way to change my pic. Just asks me to confirm password and then nothing!


Probably dumb as dog... LoL but all help appreciated!

* Bof *

Are you doing it on your pc?

maddox Posted at 2-1 23:40
Are you doing it on your pc?

Yep, Win 10 HP laptop. I have a nice Aussie avatar ready to go but cannot work out how to change it

Used to be on ' Personal Homepage / Settings ', But it doesn't work any more  
...perhaps I'm missin somethin, never tried to.

personal homepage > settings > set new avatar. is seems Adobe flash player must be enabled to change

Boffin Posted at 2-2 00:54
Yep, Win 10 HP laptop. I have a nice Aussie avatar ready to go but cannot work out how to change it

Hi, we're sorry for the inconvenience caused. May I know what specific browser are you trying to use? Can you please try to log in using Google Chrome? Then go to Personal Homepage > Settings > then Set your new Avatar. If the issue persists, please let us know for further help. Thank you.

Thanks Natalia and everybody else who answered. using Firefox browser, don't like/use  Google Chrome or Flash player. I shall try using another PC, my local library has plenty

Boffin Posted at 2-2 13:46
Thanks Natalia and everybody else who answered. using Firefox browser, don't like/use  Google Chrome or Flash player. I shall try using another PC, my local library has plenty

You're welcome!
Happy flying!

Boffin Posted at 2-2 13:46
Thanks Natalia and everybody else who answered. using Firefox browser, don't like/use  Google Chrome or Flash player. I shall try using another PC, my local library has plenty

Don't think i would be using a library PC and sign in to any place on the net with my password info....

I’m having the same problem but I’m using an iPad and entering the forum via the Go4 app. There doesn’t seem to be any way to change it

I got help from dji support named Avan, and now I have the avatar I wanted, thank you Avan, and looks like Natalia has helped others as well, thank you.

HH1 Posted at 3-15 12:35
I got help from dji support named Avan, and now I have the avatar I wanted, thank you Avan, and looks like Natalia has helped others as well, thank you.

Thanks. I decided that public library is not secure enough as BobB pointed out so shall try another method (contacting DJI)

Boffin Posted at 3-15 14:44
Thanks. I decided that public library is not secure enough as BobB pointed out so shall try another method (contacting DJI)

Sounds like a winner

#1: Personal Homepage  #2: Settings  #3: Browse  #4: Choose your picture

If you are missing #3 your probably need to try a different browser or adjust your Flash settings

Bing Err Posted at 3-15 22:49
#1: Personal Homepage  #2: Settings  #3: Browse  #4: Choose your picture

If you are missing #3 your probably need to try a different browser or adjust your Flash settings

Yep, that's my problem. I don't use Flash (neither does my local library) due to the security 'issues' Flash Problems. I use Firefox as a browser at is is the least intrusive of all readily available browsers.

I can see no reason to use it (Flash) for an avatar except for animation and it would make life much easier if DJI just accepted GIF, TIFF or JPEG files for something so basic.

I have PM'd an admin and asked if I might email my new avatar to DJI - still waiting for a reply.

Thank you for replying though, it is appreciated

Did anyone get this resolved?  I'm using Firefox, but the area to set an Avatar is greyed out.  I'm not able to do anything.  Thanks for any suggestions.

Bing Err Posted at 2019-3-15 22:49
#1: Personal Homepage  #2: Settings  #3: Browse  #4: Choose your picture

If you are missing #3 your probably need to try a different browser or adjust your Flash settings

Thanks dude!

TacticalKarma Posted at 1-15 02:47
Thanks dude!

no problem

morning, i am using chrome on a windows 10 pc and when i go to settings, it says that adobe flash is blocked. I understand chrome blocks flash as flash is old and unsafe. Is there a way around this?

IC360Images Posted at 3-31 05:39
morning, i am using chrome on a windows 10 pc and when i go to settings, it says that adobe flash is blocked. I understand chrome blocks flash as flash is old and unsafe. Is there a way around this?

replying to my own question here....
i was able to change the avatar on my phone. I then synced my flight data and am now wondering if the new avatar will also upload to the desktop website. Its been around 5 hours since i made the change and so far, the new avatar does not appear on the website.  

IC360Images Posted at 3-31 10:35
replying to my own question here....
i was able to change the avatar on my phone. I then synced my flight data and am now wondering if the new avatar will also upload to the desktop website. Its been around 5 hours since i made the change and so far, the new avatar does not appear on the website.

solved....i realized that  i could temporarily allow flash to run on the page and upload the avatar.