fans6197024f
lvl.4
Poland
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RichJ53 Posted at 2-3 08:39
Hi
I have seen this posted before and sorry for your issue. If the drone is under warranty, you must return it to DJI. Otherwise you can repair this yourself. Parts are available from many service centers. the link below is just one of these.
Hi, thanks, my drone is in DJI service center now. I'm so surprised and disappointed that this service center in Germany want me to pay for replacing this part, it's obvious producer fault. I don't understand why they don't want to do this for free like for many other I2's with the same issue. My CineCore was replaced by them in August 2018, when my drone was with scratches on GPS antenna's cover too, like it is now, and then they fix it for free. I'm not sure, but this battery locking is a part which was replaced with CineCore, so they put this failure part less than a year ago. The more they should feel to repair this issue. And they should check in logs, that there was no any crash with my drone. In this case I'm also complaint about a small crack on back left motor mounting, what also is appeared using a gear with producer's recommendation. Maybe this crack can be a result of fast landing on hard ground couple times, so I do not insist for free repair of this, but anyone with healthy mind should agree that this battery locking should be replaced under warranty. |
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