Chuck101
lvl.4
Flight distance : 27815 ft
United States
Offline
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To have a complete picture of this topic you need to read this and its related post (Link is provided)
Bottom line is despite promises made to improve the support particularly concerning this one issue DJI has fallen flat on its face.
NOTHING has changed they still have no idea what is going on with their products. No one in support is permitted to have the necesarry information to accurately answer your questions.
Here is the Chat transcript from 2/5/2019
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Thank you for contacting DJI Technical Support.
My name is Verge.
How may I help you today?
I have a Spark LED status (yes, the rear LED's) indication I need explained which does not appear in the user manual.
When flying my Spark it is responding flawlessly to my commands. No errors are appearing on the GO 4 app. No problems are being experienced at all.
I have one simple question I need answered. The rear status LED's on the Spark display a blinking pattern which is not described in the user manual.
While in-flight normally with status LED's showing slow flashing green (P-mode with GPS) Every 10 second the following
pattern is displayed on the Spark status LED's:
Red - 2 seconds
Off - 1 second
Red - 2 seconds
Off - 2 seconds
Then returns to slow flashing green (P-mode with GPS)
10 seconds later the above pattern is repeated.
There are NO ERRORS on the GO 4 app. My ONLY request is to tell me what the 5 seconds blink red then normal means.
This pattern occurs with the RC/iPhone combination, the iPhone alone, the RC alone or palm launch (no RC or iPhone).
This question is in regard to ONLY the Spark status LED indication meaning. This has NOTHING to do with the RC or the iPhone.
Do not ask for a video. I will not fly again and risk losing the Spark until I know what this indication is. Do not refer me to the user manual. This pattern is NOT described there.
Simply tell me what the above described Spark LED status indication is. That is ALL I need or want.
Thank you.
Good day.
Appreciate for bringing your concern to us.
10:54
Please bear with me. Let me review you case.
Thank you. We are still checking on this.
Currently, consulting our engineers.
Usually, if the rear LED status indicator blinking in red slowly or rapidly during flight. It means battery warning. We are still checking on other cause of it.
11:07
Low battery warning does not return to green.
I agreed with you.
11:08
We are still checking on it. I've consulted our engineer.
Please bear with us.
Appreciate your patience.
Okay. I've submitted now the question. We're unable to provide accurate answer for now. Is would be fine with you to email the answer?
11:16
Got a better idea. I will tell you what it is. Review this:
It so happens this issue has already be hashed out Through a extremely incompetent series of DJI communications on this.
RE: https://forum.dji.com/forum.php?mod=viewthread&tid=168575
I only started this Chat session to determine if DJI had actually improved the customer support as promised specifically as it pertains to this Spark LED status indication.
It is completely obvious DJI has improved nothing. Still exhibits the intelligence of a box of rocks. I truly believe DJI corporate has neutered all their support employees so the are not to make any statements which are not printed on an DJI approved script card right in front of them.
I also believe the support personnel are extremely limited in their ability to comprehend the written English language. So many times the content is either ignored or completely mis-interpreted. Often many irrelevant questions are asked with the only intent to slow down the process and unnecessarily complicate an issue as much as possible.
Not that you will be allowed to retain this information or pass it on to the next customer who asks: This Spark LED status indication is a No_Fly/Restricted Area warning.
As for me I will never depend on DJI support. You simply do not have the knowledge or the ability to provide quality support. Probably because DJI forbids it and won't let you. Either that or all the support personnel are bonefied, card-carrying idiots.
Sure, no problem.
I'm really sorry for the unfortunate experience with DJI.
This issue at this point is DJI has NO intention of improving.
Thanks for the insight.
I completely understand your point.
11:21
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