Klayk
lvl.1
Flight distance : 26263 ft
United States
Offline
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Well its been a while since I posted on this issue. I have read all of the posts about DJI's terrible customer service so let me add to the mix.
After MANY emails with Grace, she agreed to refund the purchase price of my Thunderbolt 3 reader. Funny since I had suggested for DJI to send me the USB version and refund the difference in price ... but they decided for a full refund and sent me a shipping label to send to Los Angeles.
Well a little over a week later some guy from New Jersey called and said they could not approve the refund due to 1. The device is well past the return policy date and 2. The device was purchased through a DJI authorized retail store NOT the DJI online store.
Of course this made me extremely angry since I had been CRYSTAL CLEAR on both of the topics to Grace. She knew this and still sent me a shipping label. After a strong conversation with the NJ guy he said he would discuss with the different departments.
About a week later, today, I got a call from DJI China telling me the same thing, that they could not refund due to the unit not being purchased from the online store.
So they are shipping it back.
I should have known better than to trust their word.
The overall frustrating thing about this is that the Cinessd is not meeting the Thunderbolt 3 standard. That is either due to a hardware design issue or a firmware issue. Its not that complicated. DJI could have designed and released a completely new product by now (after 9 months) if they had actually assigned someone to work on it. They obviously decided to work on other things. Fine ... I am assuming but if someone was really working on it they could give us some sort of update. Like they are working with Apple or they are recoding the unit or are testing fixes ... but nothing. Just either down grade away from Mohave or spend more money and purchase the USB slower version. That's a great business model.
Anyway, I have accepted the fact that I/we can do nothing to move this along and no amount of pressuring DJI will help.
DJI will either eventually fix it or not.
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