DJI Diana
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Flight distance : 2408 ft
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JustJon Posted at 2-8 10:44
I appreciate that if you follow through with what you say?
I guess my concern is that you came up with that conclusion to begin with. You knew that the battery was dead on arrival through all of the contacts I had with you and through all of the videos I had to send. Then to send me an invoice to pay, with the reasoning of it not being activated concerns me. It seems that the folks that you have doing the warranty claims should be more in touch with the case at hand. Had they been more aware of the fact the battery would never power up they would have known it hadn't been activated before and not used that as a reason to invoice me.
Hi JustJon. Sorry if I missed your question as I was focused on your concern. No, it is not possible to activate a dead battery and I would agree as you mentioned the DJI Assistant 2 software obviously will not detect the aircraft. Again, we apologize for any troubles, please reach us again if you have other concerns. Thank you. |
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