paul2660
lvl.4
Flight distance : 10331 ft
United States
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Just to make sure, are you using "DJI Assistant 2 for Mavic" ?, The older Assistant software for the MPP was DJI Assistant 2. I wish DJI would make note of this also, as in DJI Gamora's post, it's still referred to as Assistant 2. The software is available on the downloads section for the MP2.
I use a MacPro, High Sierra, so far, no problems connecting with the Assistant 2 for Mavic.
If you are using the Assistant 2 for Mavic, and still can't connect. A few suggestions,
Try a different USB port on the laptop, and or a new cable. I always plug in the USB cable, then turn on the drone.
If you can connect with the Assistant 2 for Mavic, and the just get the update failed, I would consider a "refresh of current firmware"
You might also try a different Mac (if possible) or a windows machine if you have access to one.
On your current MacBookpro, consider removing the Assistant 2 for Mavic, and reinstalling it?
You should be prompted under DJIgo4 to update the NFZ database, have you tried to update it there? Most times if I update from Assistant 2 for Mavic the NFZ database, I still get prompted to update from the DJIgo4 app.
If you DJIgo4 app is current you should also be able to update drone firmware from it, as long as you have a wifi connection on the device running DJIgo4. Note, for this 01/24/19 update, I was able to update from dJIgo4, and got the normal completed screen. However I was not able to get the controller updated, (you have to update it also), and had to go to Assistant 2 for Mavic to get it updated.
Paul C
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