DJI Natalia
Administrator
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Hi, we're sorry to hear about that. May I know what happened prior to the issue? Does it happen both in the SD card and live-feed? Can you please provide a sample video of the issue so that we can check it on our end? You can upload it using google-drive or Dropbox and provide the link here. You can also try to refresh the firmware of your drone via DJI Assistant 2. Let see if this will work. Thanks.
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