So my 3 day old Spark flew away today with 18 gps signals, and no function at the transmitter. I uploaded the flight log and it appears to be severely incorrect, am i doing something wrong?



https://www.phantomhelp.com/LogViewer/E93VDROZNDTXYOCEVHKZ/

Hello and good day Jstclair360. I am sorry for your loss, did you check if there are flight records at the top right corner of the DJI Go 4 App homepage flight records?  Since this issue is happen to your Drone. The best thing you need to do is to contact DJI Support at https://www.dji.com/support for us to help you further with this matter. Thank you.

DJI Stephen Posted at 2-9 15:08
Hello and good day Jstclair360. I am sorry for your loss, did you check if there are flight records at the top right corner of the DJI Go 4 App homepage flight records?  Since this issue is happen to your Drone. The best thing you need to do is to contact DJI Support at https://www.dji.com/support for us to help you further with this matter. Thank you.

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Yes I already contacted support earlier. I also just posted the link to my flight records, and this is what came up.

https://www.phantomhelp.com/LogViewer/E93VDROZNDTXYOCEVHKZ/

Wow i took a look at your log and i can tell something is seriously wrong, your spark needs an exorcist

That log is very strange - It doesn't sound like a Spark.  "Backing up to avoid obstacle"?

It looks like you did a firmware update which did not complete !!

HIya,

really weird data, a  Spark with 4 cell battery ?

Can you upload a previous flight, using phantomhelp
and the flightlog.txt file of this file as a txt file? (so not via phantomhelp)

cheers
JJB

JJB* Posted at 2-10 05:45
HIya,

really weird data, a  Spark with 4 cell battery ?

Im not sure I understand. I tried uploading an older flightlog and they are all off the wall like the one I posted. How would I post just the Txt file not through phantom help?

JJB* Posted at 2-10 05:45
HIya,

really weird data, a  Spark with 4 cell battery ?

Here is an older flight log... https://www.phantomhelp.com/LogViewer/XS3VTLBGS3XKSAW7D0KZ/

Jstclair360 Posted at 2-10 09:37
Im not sure I understand. I tried uploading an older flightlog and they are all off the wall like the one I posted. How would I post just the Txt file not through phantom help?

many ways ofcourse,  google drive, dropbx etc

If you like sent to JJBsoftware@gmail.com

cheers
JJB

JJB* Posted at 2-10 09:50
many ways ofcourse,  google drive, dropbx etc

If you like sent to

sent you an email

Jstclair360 Posted at 2-10 10:05
sent you an email

Hi,

There is something wrong with your flightlogs, the txt file are partly loaded with erratic values.
Best is to contact DJI and ask them for advice/help. If your Spark is new for sure they will help you out.

My guess is that DJI will advice you to re-install the firmware of your drone, plus re-install the GO app.

cheers
JJB

JJB* Posted at 2-10 12:18
Hi,

There is something wrong with your flightlogs, the txt file are partly loaded with erratic values.

Would be awesome if I had my drone, but its no where to be found.

Jstclair360 Posted at 2-10 12:29
Would be awesome if I had my drone, but its no where to be found.

sorry to hear this. my drone also flew away yesterday. unhappy times! i hope we both get the best outcome