"Thanks for getting back to us. Upon checking your case, no crash was found from all flight records, and we're sorry that warranty service cannot be offered in this kind of situation"
Why does it matter if there was a crash or not? The battery and the drones insides got burnt. That must be solved under warranty, whether there was a crash or not.
"The management will keep following up your case during the working time, hope we can figure this out soon."
It seems like management does not care about its customers at all, because it has been more almost 2 MONTHS since your last reply and there was absolutely nothing done in this case. It has been over HALF A YEAR since all this started. Meanwhile my drone is deprecating in value and I can't use it, which is more of an issue, because I missed out on amazing shots on my travels. DJI is making me lose memories I would otherwise have if they weren't so incompetent.
It is very weird that DJI would even offer to fix the drone 30% off. Does that mean, that DJI is at fault for 30% and I am 70% at fault? How does that even make sense? IT DOESNT. DJI made a faulty product, which caused the drone to 'crash and burn', therefore MUST REPLACE THE DRONE OR FIX IT FREE OF CHARGE! I want something to be done about this ASAP.
Diana, I ask you, to please contact upper management about my case, because this is getting ridiculous.
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