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Assistance 2 needs verification code?
318 7 2019-2-11
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R.R.
First Officer
Flight distance : 11318028 ft
United States
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Need to recalibrate vision sensors on MA. Assistant 2 won’t let me log in without a verification code. Where do I find the code?
2019-2-11
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DJI Tony
Super Moderator

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Hi, thanks for the inquiry. May we know if you manage to uninstall and re-install the application? Would it be possible if you could provide us with a screenshot of this situation? Please keep us posted on the latest progress. Thank you for continued support.
2019-2-11
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R.R.
First Officer
Flight distance : 11318028 ft
United States
Offline

Uninstalled and reinstalled the program. Everything’s working except for the calibration now. Just says to reboot aircraft. Did that and still won’t work for calibration.
2019-2-11
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HedgeTrimmer
Captain
United States
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Have you been able to use Assistant-2 in the past?  Or is this first time using Assistant-2?
2019-2-11
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DJI Tony
Super Moderator

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R.R. Posted at 2-11 15:50
Uninstalled and reinstalled the program. Everything’s working except for the calibration now. Just says to reboot aircraft. Did that and still won’t work for calibration.

Hi, thanks for the update. I would recommend setting the resolution of your monitor into default and re-launch the application again to see if there will be changes. It would be better if you could use a 14-inch monitor or larger. Hope that this would help in regards to the calibration.
2019-2-11
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R.R.
First Officer
Flight distance : 11318028 ft
United States
Offline

DJI Tony Posted at 2-11 15:59
Hi, thanks for the update. I would recommend setting the resolution of your monitor into default and re-launch the application again to see if there will be changes. It would be better if you could use a 14-inch monitor or larger. Hope that this would help in regards to the calibration.

It’ works all the way up to the start of recalibration. Then It tells me to reboot aircraft. The calibration screen never comes up.
2019-2-11
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R.R.
First Officer
Flight distance : 11318028 ft
United States
Offline

Update got it to work. Had a computer friend come over to look at it. It’s a driver issue with assistant 2 for the vps calibration.
2019-2-12
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DJI Tony
Super Moderator

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R.R. Posted at 2-12 13:32
Update got it to work. Had a computer friend come over to look at it. It’s a driver issue with assistant 2 for the vps calibration.

Hi, thanks for the update. Glad that you've managed to calibrate the Mavic Air's sensor. Please let us know if you have other concern. Thank you for continued support.
2019-2-12
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