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DJI support non existant Goggles
326 2 2-11 16:40
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Gadget Guy
Second Officer
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United States
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DJI support non existent on Goggles with their latest Mavic.  Not even "let me share with engineers"  from bots, administrators, whom or whatever responds to this forum.  Its too bad.  DJI can be a greater company.  Their core technology and products are genuinely feats of engineering genius DJI, Why not offer return for credit or a set that works or big discount on the next version,
2-11 16:40
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fans55ae5496
First Officer

United States
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Big discount, like uh, complimentary.
2-11 22:40
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Gadget Guy, sorry for the unpleasant experience with our support, if you are referring to Mavic 2 loses its image transmission signal after flying a few hundred meters away with the Goggles RE turned on, please make troubleshooting first:
1. Check if the 5.8G antenna is mounted on the Goggles RE correctly.
2. Check if there are any abnormalities in the image transmission using the 2.4G and 5.8G frequency bands.

If the issue persists, we recommend to send back the Goggles RE to our official repair center for the diagnosis, please start a ticket online https://repair.dji.com/repair/index if it is available for you or contact our support team www.dji.com/support. Once the ticket is created, please keep us updated with the case number, we will follow up, thank you.
3-20 22:54
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