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Care refresh
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Steve bell
lvl.2
Flight distance : 10817 ft
United Kingdom
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I have sent my air in to have a refresh or replacement after sustaining some slight cosmetic damage due to a crash, after it was received an assessment was made & I was sent a quotation for the repair/replacement costs!
Is this normal? I had paid for care refresh in order not to incur losses in the event of a crash!!
2-12 00:59
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Steve, sorry for the confusion, I managed to get your case number via your Forum account, please double check the Remark in the email, the quotation is by using your DJI Care Refresh, the first DJI Care Refresh replacement fee is £79. Actually, the repair cost is less than the DJI Care Refresh replacement fee, please make your own decision to use the DJI Care Refresh or the normal repair.
2-12 01:34
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Steve bell
lvl.2
Flight distance : 10817 ft
United Kingdom
Offline

But I did already pay for care refresh & there was no mention of further additional charges!
2-12 04:36
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Harbourside
Captain
Flight distance : 6462 ft
United Kingdom
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Up to Two replacements, the first replacement is £79, second is £109 as detailed HERE
2-12 05:07
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Steve bell Posted at 2-12 04:36
But I did already pay for care refresh & there was no mention of further additional charges!

We do have made it clear on the purchase page and the FAQ, please check the link below and the screenshot: https://store.dji.com/product/dji-care-refresh-mavic-air?from=menu_products GTScreenshot_20190213_105602.png
2-12 18:57
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