djiuser_DgwmT2aGWv31
lvl.1
Flight distance : 32920 ft
United States
Offline
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DJI Diana Posted at 2-16 12:10
Hi there, thanks for getting back with us. Kindly wait for email notification from our Data Analysis Team for further updates with your case. Please bear with us while we handle your case accordingly. Thank you.
Dear Customer,
Thanks for your patience.
This is Dora from data analysis team, and I will be assisting you on this case from now on for related inquiries about data analysis.
The unfortunate incident that occurred to your aircraft has been confirmed as a warranty case according to our data analysis.
If the aircraft cannot be recovered, we would like to offer you a replacement, Spark Sunrise Yellow aircraft (without the remote controller and battery charger). Please kindly send us the following information:
Shipping address:
Contact name:
Phone number:
----------If the model is incorrect, please let us know.
----------We’re sorry to tell you that the discount cannot be applied to any other model other than the original one and it cannot be credited to your account.
Should you have more questions about the result of the data analysis, please reply to this email directly within 15 calendar days. Then we will contact you via email in 2-3 working days.
Thank for your support, have a nice day!
Best Regards,
Dora
DJI Technical Support |
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