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Drone has been repaired twice. Still have gimbal issues
605 4 2019-2-12
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seanorphoto
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Flight distance : 968320 ft
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Ireland
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This is gone beyond a joke, i have had my drone gimbal replaced twice along with some control board and yesterday while flying the thing started shaking like crazy once again. I need to ask Dji what is seriously going on here, it is not acceptable anymore when you are relying on these machines for your business. The gimbal shakes constantly, the drone is not levelling mid flight. I am on the latest firmware, all sensors and gyroscope calibrated. This cannot be normal. As i said i had to send it back twice already for repair
See video below of footage taken yesterday

https://drive.google.com/file/d/1wNKDNOaJ9Y68w_IPF-kYm_Hsz9rM6RT4/view?usp=sharing
2019-2-12
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DJI Susan
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Hi seanorphoto, we sincerely apologize for the inconvenience. Just to verify, does the issue appear in every flight?  How about checking the original videos of the SD card? Please kindly provide us with the previous two case numbers, we'd like to check the exact status and try our best to help you out.
2019-2-12
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seanorphoto
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Flight distance : 968320 ft
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Ireland
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DJI Susan Posted at 2-12 18:35
Hi seanorphoto, we sincerely apologize for the inconvenience. Just to verify, does the issue appear in every flight?  How about checking the original videos of the SD card? Please kindly provide us with the previous two case numbers, we'd like to check the exact status and try our best to help you out.

It began happening the previous day so i wiped the SD card and re calibrated the drone, that is original footage from the SD card from the day after where i was still having the issue.

Previous case numbers were:

CAS-2572015-W9N4C0

CAS-2297137-H7W7G8
2019-2-13
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ALABAMA
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Flight distance : 10442687 ft
United States
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Maybe the third time will be a charm.
2019-2-13
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DJI Diana
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Flight distance : 2408 ft

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seanorphoto Posted at 2-13 05:46
It began happening the previous day so i wiped the SD card and re calibrated the drone, that is original footage from the SD card from the day after where i was still having the issue.

Previous case numbers were:

Hi seanorphoto, sorry to read the issues you had with your Mavic Pro. Would it be possible to change a location and provide us with a sample video footage from the SD card? We would really appreciate this. Kindly reach us back the soonest time possible. We're here to help. Thank you for your patience.
2019-2-13
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