DJI Susan
Administrator
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Hi JBSonic, we're sorry about this. Could you refer to the below and export the crash log for better assistance?
1) Please connect the CrystalSky to the PC via USB cable, the driver will be installed automatically.
2) When it finishes the installation, please click on the "Bell" icon at the left top side or the menu at the middle of the screen, then a list will appear.
3) Please click on "Connected USB" in the left side.
4) Then click on "Open USB store"--"Confirm".
5) Open the disc named ''DJI'', find the crash log in DJI/dji.go.v4/LOG/CRASH
6) when you finish the exporting, please pop up the disc, then click 'turn off the USB device'
For the crash log, please upload to Dropbox or Google Drive at your most convenience and post the link here or Facebook, we will analyze as soon as possible. Thanks for your cooperation. |
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