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Sparky with broken leg
440 3 2-15 07:12
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Mentje
lvl.1
Netherlands
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Good day ...

I have a DJI Spark and i have DJI Care !

Now my drone crashed but i think i can glue it with a expoxy.
See the pictures for the damage.
It's almost nothing but my question is if someone can tell me if i still got DJI Care if i glue it myself?

Thanks for your replie in advance.
Greeting from the Netherlands

drone1.JPG
2-15 07:12
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DJI Stephen
Super Moderator

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Hello and good day Mentje. I am sorry to know what happened to your DJI Spark. The DJI Care Refresh will be voided under these following scenarios ( Please check list bellow ). However, it will still undergo assessment and it will be the service center to provide the final evaluation. For reference I will be posting a link where in you can check the overview and the FAQ of the DJI Care Refresh service. Thank you.

https://www.dji.com/service/djic ... ndsite&from=nav

2-15 12:03
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Mentje
lvl.1
Netherlands
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DJI Stephen Posted at 2-15 12:03
Hello and good day Mentje. I am sorry to know what happened to your DJI Spark. The DJI Care Refresh will be voided under these following scenarios ( Please check list bellow ). However, it will still undergo assessment and it will be the service center to provide the final evaluation. For reference I will be posting a link where in you can check the overview and the FAQ of the DJI Care Refresh service. Thank you.

https://www.dji.com/service/djicare-refresh?site=brandsite&from=nav

Thanks for your answer. But it is still not clear if i can glue the part. Could you provide me some info please. When i glue it with 2 components it will be strong as ever but can i do it without losing Care service.
2-16 00:58
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DJI Stephen
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Mentje Posted at 2-16 00:58
Thanks for your answer. But it is still not clear if i can glue the part. Could you provide me some info please. When i glue it with 2 components it will be strong as ever but can i do it without losing Care service.

Thank you for the additional information you have given Mentje. If the DJI Spark was damage and if something is broken on the drone. It is best to contact DJI Support at https://www.dji.com/support for us to help you further if the drone is still under warranty or if you have the DJI Care Refresh plan on it. Putting an glue or adhesive on the drone might void the warranty. Thank you.
2-16 07:50
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