DJI Gamora
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Hi there, thank you for reaching out and we're sorry to hear for what happened. With regards to this. Nice to hear that you already contacted one of the support channels and have you a case. One of the most important part for this would be the flight records since this contained the data what the Data analysis team need for them to find out what could be the main reason or what could be the cause. Since as you mention almost half of the year you have the aircraft I assumed this could be still within the warranty, and once they found out and have the result you will be notified from your email. The result may depend it's either Product malfunction or Pilot error. Then that is the time they will going to decide as well. For further question or follow up. Just reach one of the support channels in order for them to provide you with the status of your case. Just go to this link https://www.dji.com Thank you for your support. Best regards! |
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