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No video transmission phantom 3 4k
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N. F. Drone
lvl.2
United States
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phantom 3 4 K no video transmission App is: 3.1.52
Aircraft is 1.6.50

Haven’t had video since shortly after upgrade, however it was working after update.

I am new to this, any help would be greatly appreciated.

Thank you.
2019-2-15
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DJI Stephen
Super Moderator

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Hello and good day N. F. Drone. I am sorry to know that you are having issues with the video transmission of your DJI Phantom 3 4k. For us to isolate the said issue. May I please know what is the model of the mobile device you are using please? Thank you.
2019-2-16
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N. F. Drone
lvl.2
United States
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DJI Stephen Posted at 2-16 14:49
Hello and good day N. F. Drone. I am sorry to know that you are having issues with the video transmission of your DJI Phantom 3 4k. For us to isolate the said issue. May I please know what is the model of the mobile device you are using please? Thank you.

I’m sorry, I am using an iPhone 8 Plus and an iPad Air both with 12.1.4 iOS
2019-2-16
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N. F. Drone
lvl.2
United States
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DJI Stephen Posted at 2-16 14:49
Hello and good day N. F. Drone. I am sorry to know that you are having issues with the video transmission of your DJI Phantom 3 4k. For us to isolate the said issue. May I please know what is the model of the mobile device you are using please? Thank you.

I’m sorry, I am using an iPhone 8 Plus and an iPad Air both with 12.1.4 iOS

2019-2-16
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DJI Stephen
Super Moderator

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N. F. Drone Posted at 2-16 16:34
I’m sorry, I am using an iPhone 8 Plus and an iPad Air both with 12.1.4 iOS

Thank you for the reply and the update given N. F. Drone. Can you please try to use a different mobile device and see if the issue will persist? For reference I will be posting the list of recommended mobile devices for the DJI Phantom 3 4K. Please let us know on the latest progress. For us to help you further. Thank you.
2019-2-17
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N. F. Drone
lvl.2
United States
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Thank you Stephen for staying up with my posts, I’ve tried 4 different devices, all Apple, I don’t have access to any android devices. I am receiving the same responses on all devices, “no image transmission signal”. The devices all have different iOS versions, I can start and fly the aircraft, just no video. Upon startup the camera does start and go into the warmup..
2019-2-17
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sky wombat
Captain
Flight distance : 659682 ft
Australia
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Try removing SD  card from P 3 then start up as normal. If you see an image, shut it all down, insert card and should be ok.
2019-2-17
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N. F. Drone
lvl.2
United States
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sky wombat Posted at 2-17 12:45
Try removing SD  card from P 3 then start up as normal. If you see an image, shut it all down, insert card and should be ok.

Sky wombat thank you for your suggestion, there was no change still no video transmission.
2019-2-17
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Mark The Droner
Captain
Flight distance : 2917 ft
United States
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It looks to me like the same problem the P2's have/had - if so, you need a bird-side wifi module repair/replacement.

Good luck
2019-2-18
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N. F. Drone
lvl.2
United States
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Mark The Droner Posted at 2-18 03:46
It looks to me like the same problem the P2's have/had - if so, you need a bird-side wifi module repair/replacement.

Good luck

Mark, thank you for your help, I don’t know if that is something I can troubleshoot any further.
2019-2-18
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