WebParrot
First Officer
Flight distance : 23625 ft
United States
Offline
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I don't know specifically what is happening, but will offer two ideas, similar to what has been offered so far. The purpose of these steps it to take you back to "Factory Settings" and starting with what should be a 'clean' starting point.
Delete the Mimo App and turn off you iPhone "completely" ... meaning using the slider to power it off. Then re-load the Mimo App. (You'll have to reenter your DJI sign-in's). If you can, use a "new" SD card, otherwise, using the Pocket, format the SD (I prefer this over using Mimo, only because it removes one variable that might be a problem). Check the Firmware version [ swipe down, then tap the Settings icon, swipe left, tap More, tap Device Info ] Firmware s/b V. 01.04.00.02. After checking the Firmware version swipe back to the screen where you tapped Device Info. Then tap "Reset" ... which should take you back to factory settings.
FWIW, I also use an iPhone Xs and had similar issues. However it was before the firmware update and before installing an update to the phone. I'm NOT implying that those are the reasons for the problem, only that getting a 'clean' device makes sense where there are so many variables at play.
Finally,... if all this fails, scroll to the bottom of this post and start an online chat. Be ready to provide a link to this conversation (copy the URL to paste into the Chat) and get their help. At a minimum you should ask for a Case # if they don't resolve it. The Post provides them with the detail that you've followed to resolve the matter on your own.
https://www.dji.com/support then scroll to bottom of screen, click "Online Support" for a chat session.
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