mcwPilot
lvl.2
United States
Offline
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UPDATE
DJI has chosen to abandon my case. No pun intended.
I will have to pursue my case with Fedex. But, here's the kicker!!!
DJI did not establish a value to the package, so I can only recover $100.00 dollars plus the cost of freight. For me to pursue Fedex for $100 dollars, I need to get a hand signed shipping waiver from DJI. LOL! And, this would be reopening a case that Fedex already denied. DJI doesn't establish values to save money on shipping insurance. The experience just gets worse at every turn.
In the future, if a company tells you "we are investigating your case..."
Fedex had received a claim from me on the 24th of FEB and closed it on the 24th of FEB. Which means they don't have any system of internal responsibility for other peoples property. Fedex having closed the case was good enough for DJI, At no point did either DJI or Fedex actually investigate. They only look for liability. Since Fedex has HUGE holes in their accountability process, it appears that I am liable, for not making sure that Fedex did theirs.
Bottom line...
DJI does not care about customers. It's all about money. If it is advantageous for DJI to care, they will. If not, they won't.
Fedex does not have a system in place to assure that they are doing their job honestly. That responsibility falls on you.
Thank you for the positive support. I hope this helps others avoid an egregious injustice. |
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