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Download Firmware Update don't start
2983 22 2019-2-22
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Mauro_60
lvl.1

France
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I bought a tello Combo drone and on this there is the firmware ver. 0.0.I tried to download the update but the message "update failed" appears.
If I click on the blue button, appears the message -along with the cloud with the arrow- "Download in progress ..." but hangs on 0.0MB / s 0MB.
What can I do?
Thank you


2019-2-22
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Wap88
lvl.1

United States
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same for me! Just got the Tello
2019-2-22
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Wap88
lvl.1

United States
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same for me! Just got the Tello
2019-2-22
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Antonio Jimenez
lvl.1

Mexico
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me too
2019-2-23
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Wap88
lvl.1

United States
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they must have a server problem, because I tried on 4 different devices. I chat with then yesterday and report the problem. but nothing yet!
I also must do the update becuase the tello arrived with a incomplete update and won't fly
2019-2-23
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RYZE
Super Moderator

China
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Thanks for bringing this to our attention.

May I know what's your Tello's firmware version?  If already the latest one - 01.04.78.01, please just disregard it. We sincerely sorry for this trouble. If not, could you please attach a pic of the current version? That helpful info would be very appreciated. And wish you all a fantastic weekend.

2019-2-23
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Wap88
lvl.1

United States
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RYZE Posted at 2-23 18:26
Thanks for bringing this to our attention.

May I know what's your Tello's firmware version?  If already the latest one - 01.04.78.01, please just disregard it. We sincerely sorry for this trouble. If not, could you please attach a pic of the current version? That helpful info would be very appreciated. And wish you all a fantastic weekend.

I don't know, because I received my tello with a bad firmware and I have to reflash it, I didnt even fly it yet!
2019-2-23
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king76
lvl.1

Israel
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same here....download can't start.
also alot pf problems and bugs on my samsung note 9, the automatic take off and landing not working.
please help!!!
2019-2-24
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oldie
lvl.1
Germany
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just the same. my last firmware is 01.04.35.01
2019-2-24
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CFX
lvl.1

United States
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Same issue. I've tried several versions of the app, uninstalling and reinstalling, clearing cache/data, mobile data, wifi, etc to no avail. Using a Galaxy S8+. Download never progresses.
2019-2-24
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Keego63
Second Officer
Flight distance : 10082 ft
Australia
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2019-2-24
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Keego63
Second Officer
Flight distance : 10082 ft
Australia
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Doing the Firmware upgrade can be a little confusing, especially if you are new to drones, I hope the above clip helps.
2019-2-24
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hson89
New

United Kingdom
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RYZE Posted at 2-23 18:26
Thanks for bringing this to our attention.

May I know what's your Tello's firmware version?  If already the latest one - 01.04.78.01, please just disregard it. We sincerely sorry for this trouble. If not, could you please attach a pic of the current version? That helpful info would be very appreciated. And wish you all a fantastic weekend.

Hi RYZE,

I have the same problem as the other guys in this topic. My TELLO firmware is 01.03.33.01. Also tried clear data, clear cache as well as download the apk manually.

The download progress won't start and just stay at 0%.

I'm using Samsung S9+ with Android 9
2019-2-24
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Wap88
lvl.1

United States
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working for me now!!
2019-2-24
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RYZE
Super Moderator

China
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hson89 Posted at 2-24 12:26
Hi RYZE,
[view_image]
I have the same problem as the other guys in this topic. My TELLO firmware is 01.03.33.01. Also tried clear data, clear cache as well as download the apk manually.

Thanks for the valuable reply and your patience. In regard to it, please try again now. If persists,  please store important data first, then delete the APP and reinstall it. All should be good now.

if no good luck, do feel free to let me know with detailed description and we are very glad to help.
2019-2-24
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RYZE
Super Moderator

China
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CFX Posted at 2-24 09:11
Same issue. I've tried several versions of the app, uninstalling and reinstalling, clearing cache/data, mobile data, wifi, etc to no avail. Using a Galaxy S8+. Download never progresses.

Well noted that you have done quite a lot of troubleshooting. After forwarding to engineer, previously before I have deleted the APP and have reinstall the APP, the downloading process can be finished now. Can you have a try again and let me know here if it is fine or not? Thanks in advanceCFX!  
2019-2-24
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Keego63
Second Officer
Flight distance : 10082 ft
Australia
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Wap88 Posted at 2-24 20:42
working for me now!!

Good to hear, enjoy the Tello!
2019-2-24
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RYZE
Super Moderator

China
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oldie Posted at 2-24 08:53
just the same. my last firmware is 01.04.35.01

How about now oldie?  If persists, please kindly delete the APP and reinstall it.
And have a great day ahead!  
2019-2-24
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RYZE
Super Moderator

China
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king76 Posted at 2-24 00:58
same here....download can't start.
also alot pf problems and bugs on my samsung note 9, the automatic take off and landing not working.
please help!!!

We are sorry for this issue. Can you try again now?
If it doesn't work, please uninstall it and reinstall the APP again ( just remember to storage the important info first)  
2019-2-25
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king76
lvl.1

Israel
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Finally it is working!!!!
This IS how i did it:
If the system language on your Mobile is not english change it to english united state. Than reinstall the app and download the upgrade and update. It was working for me and I hope it will Work for all of you.
2019-2-25
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RYZE
Super Moderator

China
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king76 Posted at 2-25 08:29
Finally it is working!!!!
This IS how i did it:
If the system language on your Mobile is not english change it to english united state. Than reinstall the app and download the upgrade and update. It was working for me and I hope it will Work for all of you.

Cool, thanks for your great sharing!  
2019-2-25
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CFX
lvl.1

United States
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RYZE Posted at 2-24 22:55
Well noted that you have done quite a lot of troubleshooting. After forwarding to engineer, previously before I have deleted the APP and have reinstall the APP, the downloading process can be finished now. Can you have a try again and let me know here if it is fine or not? Thanks in advanceCFX!

I was able to update after what ever change was made on the backend.

Thanks!
2019-3-6
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RYZE
Super Moderator

China
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CFX Posted at 3-6 16:56
I was able to update after what ever change was made on the backend.

Thanks!

My pleasure, great to hear that it is good now and Happy droning!
2019-3-6
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