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Lost Mavic Air
323 7 2019-2-23
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Ozpolonski
lvl.1
Vietnam
Offline

Hi All,

Silly me allowed myself to be rushed and hit a tree flying in sport mode, backwards. Unfortunately, whilst I could get within a metre of where I think the drone was, I couldn't risk breaking my leg trying to get it as it had fallen down an embankment. It was in Taiwan on holiday so unfortunately I have no way to retrieve it now even if I could get to it.

My question is, can DJI provide an aircraft only to replace it? I checked out the refurbishment page, but it is only the full kit there.

Alternatively if they can't, what should I be asking for if I was to sell the remaining Fly More Combo accessories?

I have attached the log, but it won't give any more detail than what I've said.

Flight Log.zip

690.14 KB, Down times: 2

2019-2-23
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integer
Captain
Flight distance : 73873898 ft
Greece
Offline

have you tried  to contact with dji support? i think you must open a ticket with dji support,they will tell you what you have to do
2019-2-23
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi Ozpolonski, we are really sorry for your loss, with regards to we can request to create you a special order to have the aircraft alone, however, this may depend as well on the availability of the stock of the Product. If you want still to process you may just reach out one of our support channels in order for you to have the request, you may just go to this link https://www.dji.com/support Thanks.
2019-2-24
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi Ozpolonski, we are really sorry for your loss, with regards to we can request to create you a special order to have the aircraft alone, however, this may depend as well on the availability of the stock of the Product. If you want still to process you may just reach out one of our support channels in order for you to have the request, you may just go to this link https://www.dji.com/support Thanks.
2019-2-24
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maddox
Captain
Malaysia
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Sorry to know that mate
2019-2-24
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BigAbe
lvl.2
Netherlands
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may your drone RIP
2019-2-24
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Woe
Captain
Flight distance : 4129268 ft
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United States
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Sorry to hear.
2019-2-24
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jacksonnai
Captain
Malaysia
Offline

Sorry to read that buddy
2019-2-24
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