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Where is DJI support?
891 34 2019-2-25
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Is it me or do we have less and less support from DJI officials in the last 2months? Or maybe should i say since the release of the .300 firmware?
I see a lot of unanswered and open questions in the I2 forum and our precious DJI Mindy seems to be absent since a long moment.
2019-2-25
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snowbird pilot
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have to agree- but here more on spark forum than inspire
2019-2-25
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fans41f3800c
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I think Dji is ashamed of their inspire2 product ,which they should be. It has been a nightmare for a lot of customers
2019-2-25
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DJI Mindy
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Hi there, I'm still working in Forum but focusing on Service and other sub-forums. We have other admins who maintain the Inspire Forum like DJI Tony, Gamora. If you have any concerns, please feel free to contact them or me, we all will do our best to help.
2019-2-26
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FarmerMac
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Maybe because of the Chinese New Year ;)

https://chinesenewyear.net/
2019-2-26
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Inspire_Max
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FarmerMac Posted at 2-26 00:38
Maybe because of the Chinese New Year ;)

https://chinesenewyear.net/

May because they don’t care too much...
2019-2-26
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RichJ53
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DJI Mindy Posted at 2-26 00:14
Hi there, I'm still working in Forum but focusing on Service and other sub-forums. We have other admins who maintain the Inspire Forum like DJI Tony, Gamora. If you have any concerns, please feel free to contact them or me, we all will do our best to help.

Thanks for commenting Mindy.  Can you tell us if DJI is working on a new FW that will address some of the Inspire 2 issues
a] Battery telemetry and errors
b] Video downlink
c] ] Flight top speed reduced  (this one is my problem)

All the best
Rich
2019-2-27
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Drone AD services
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DJI Mindy Posted at 2-26 00:14
Hi there, I'm still working in Forum but focusing on Service and other sub-forums. We have other admins who maintain the Inspire Forum like DJI Tony, Gamora. If you have any concerns, please feel free to contact them or me, we all will do our best to help.

Hello Mindy,
Thanks for your answer and your help. You are very welcome to come back to the inspire2 forum. As Dji support in this  particular forum you were outstanding and helped a lot to all of us with your expertise.
Good to know that you’re always here.

Patrick
2019-2-27
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Drone AD services
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RichJ53 Posted at 2-27 07:42
Thanks for commenting Mindy.  Can you tell us if DJI is working on a new FW that will address some of the Inspire 2 issues
a] Battery telemetry and errors
b] Video downlink

Hello RichJ53,

And don’t forget ProRes RAW for ProRes (X5S) licences :-))

2019-2-27
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DJI Mindy
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RichJ53 Posted at 2-27 07:42
Thanks for commenting Mindy.  Can you tell us if DJI is working on a new FW that will address some of the Inspire 2 issues
a] Battery telemetry and errors
b] Video downlink

Hi Rich, I'm afraid I will need more details of the first two questions you mentioned. For the third one, I remember I have replied once before that it is related to the wind speed, temperature, the altitude, payload and personal operation and so on, so the issue persists right?
2019-3-2
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DJI Mindy
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Drone AD services Posted at 2-27 14:09
Hello RichJ53,

And don’t forget ProRes RAW for ProRes (X5S) licences :-))

Right, but we still don't have the accurate info when it will be added, please bear with us.
2019-3-2
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DRAGenDROP
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DJI Mindy Posted at 2-26 00:14
Hi there, I'm still working in Forum but focusing on Service and other sub-forums. We have other admins who maintain the Inspire Forum like DJI Tony, Gamora. If you have any concerns, please feel free to contact them or me, we all will do our best to help.

SO what about the bad .300 software?, and when wil an new update come that works and not gif us more problems?, ha?DO not tell us to roll back to.100, that software version is also bad.
2019-3-2
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RichJ53
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DJI Mindy Posted at 3-2 03:06
Hi Rich, I'm afraid I will need more details of the first two questions you mentioned. For the third one, I remember I have replied once before that it is related to the wind speed, temperature, the altitude, payload and personal operation and so on,  so the issue persists right?

Hi Mindy
You have a great memory and yes my speed has still suffered since the .300 FW update. As you are aware being a retired helicopter pilot, I understand the variables regarding speed. In my case these factors have been considered. I believe the drone pitch angle has been reduced slightly which does not allow me to get up to the top speed.  I have given up on achieving this speed since and was hoping the new FW will fix it for me.

Thanks for looking into my questions and have a great day!

You are awesome
Rich
2019-3-3
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PH3KS
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RichJ53 Posted at 3-3 08:03
Hi Mindy
You have a great memory and yes my speed has still suffered since the .300 FW update. As you are aware being a retired helicopter pilot, I understand the variables regarding speed. In my case these factors have been considered. I believe the drone pitch angle has been reduced slightly which does not allow me to get up to the top speed.  I have given up on achieving this speed since and was hoping the new FW will fix it for me.

Same speed reduction here so def not wind/temp etc issue
2019-3-3
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RichJ53
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PH3KS Posted at 3-3 08:46
Same speed reduction here so def not wind/temp etc issue

I am also flying with the Cendence remote and I have seen others report the remote could be causing the speed reduction
??

Rich
2019-3-3
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PH3KS
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RichJ53 Posted at 3-3 21:32
I am also flying with the Cendence remote and I have seen others report the remote could be causing the speed reduction
??

I'm on the standard remote controller. So i don't think its Cendence related.
2019-3-4
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RichJ53
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PH3KS Posted at 3-4 00:22
I'm on the standard remote controller. So i don't think its Cendence related.

very interesting and thanks for sharing.

Rich
2019-3-4
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DJI Mindy
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RichJ53 Posted at 3-3 08:03
Hi Mindy
You have a great memory and yes my speed has still suffered since the .300 FW update. As you are aware being a retired helicopter pilot, I understand the variables regarding speed. In my case these factors have been considered. I believe the drone pitch angle has been reduced slightly which does not allow me to get up to the top speed.  I have given up on achieving this speed since and was hoping the new FW will fix it for me.

I have verified with our engineers that we didn't change anything of the flight speed in the last firmware, but your concern will be forwarded to them for attention.
2019-3-5
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DJI Mindy
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DRAGenDROP Posted at 3-2 12:49
SO what about the bad .300 software?, and when wil an new update come that works and not gif us more problems?, ha?DO not tell us to roll back to.100, that software version is also bad.

Hi there, our engineers are working on the new firmware, appreciate your patience.
2019-3-5
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Rob W
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DJI Mindy Posted at 3-5 04:02
Hi there, our engineers are working on the new firmware, appreciate your patience.

Will this new firmware finally implement ProRes RAW for us who have paid all licensing fees but have a X5S camera?
2019-3-5
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RichJ53
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DJI Mindy Posted at 3-5 04:01
I have verified with our engineers that we didn't change anything of the flight speed in the last firmware, but your concern will be forwarded to them for attention.

You are very much appreciated Mindy

Thank you

Feel Free to PM me if you need anything for the engineers or R&D folks  

Rich
2019-3-5
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DJI Mindy
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Rob W Posted at 3-5 05:38
Will this new firmware finally implement ProRes RAW for us who have paid all licensing fees but have a X5S camera?

We haven't received the release notes of the next firmware and our engineers are still working on it, Rob, please check the release notes when it is released, thank you.
2019-3-7
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DJI Mindy
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RichJ53 Posted at 3-5 08:18
You are very much appreciated Mindy

Thank you

Sure, I will keep you updated if we need anything.
2019-3-7
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Rob W
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DJI Mindy Posted at 3-7 01:08
We haven't received the release notes of the next firmware and our engineers are still working on it, Rob, please check the release notes when it is released, thank you.

Hi Mindy,

Then I ask you or anyone else in support, to ask someone who knows about this. That is why there is a support section, to be a front for the company and a helping line between customers and DJI (or any company), for information and help.
2019-3-9
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FlightFilm
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Hi Mindy

Does the Inspire2 have the hardware, så an comming firmware could make the video transmition Swap from Lightbridge to Ocusync?

Is DJI Working og that video transmition issue?
2019-3-9
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TheMightyThor
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For those of you mentioning reduced top flight speed, how reduced are you talking about?
2019-3-12
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Rob W
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DJI Mindy Posted at 3-7 01:08
We haven't received the release notes of the next firmware and our engineers are still working on it, Rob, please check the release notes when it is released, thank you.

Hi,

What is the status of ProRes RAW for the X5S?
2019-5-21
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Matthew Dobrski
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Rob W Posted at 5-21 04:22
Hi,

What is the status of ProRes RAW for the X5S?

Rob, this is nothing else but rumour based on mistakenly expressed verbal leak from one of DJI reps at some trade show long time ago. It never was officially confirmed nor announced by DJI. I would be nicely surprised if ProRes RAW for X5S will happen, but unlikely, IMHO.
2019-5-21
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Rob W
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Matthew Dobrski Posted at 5-21 10:55
Rob, this is nothing else but rumour based on mistakenly expressed verbal leak from one of DJI reps at some trade show long time ago. It never was officially confirmed nor announced by DJI. I would be nicely surprised if ProRes RAW for X5S will happen, but unlikely, IMHO.

Hi Matthew,

It is more than a rumour, acctually official DJI support have verified that the engineers is (where?) working on it ;) See post: https://forum.dji.com/forum.php? ... 6&page=1#pid1653216 I hope DJI stand by their word and release ProRes RAW for X5S.
2019-5-21
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Matthew Dobrski
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Rob W Posted at 5-21 21:07
Hi Matthew,

It is more than a rumour, acctually official DJI support have verified that the engineers is (where?) working on it ;) See post: https://forum.dji.com/forum.php? ... 6&page=1#pid1653216 I hope DJI stand by their word and release ProRes RAW for X5S.

Rob, you're joking, right?
2019-5-22
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Rob W
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Matthew Dobrski Posted at 5-22 00:15
Rob, you're joking, right?

?

I can only link to what Mindy wrote, that ProRes RAW is being worked on (post #28 in the link above), and that support really have verified that it is being worked on (post #31 in the link above). In January 2019 Mindy would push the engineers for a release date (post #59 in the link above).

If it will ever happen I don't know, but certainly the engineers are working/or worked on, ProRes RAW for X5S.
2019-5-22
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Matthew Dobrski
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Rob W Posted at 5-22 00:52
?

I can only link to what Mindy wrote, that ProRes RAW is being worked on (post #28 in the link above), and that support really have verified that it is being worked on (post #31 in the link above). In January 2019 Mindy would push the engineers for a release date (post #59 in the link above).

And at least 6 months of engineer's intensive labour on ProRes RAW protocol implementation into X5S camera (without delivery) isn't giving you any clue? I remain skeptical ...
2019-5-22
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Rob W
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Matthew Dobrski Posted at 5-22 09:30
And at least 6 months of engineer's intensive labour on ProRes RAW protocol implementation into X5S camera (without delivery) isn't giving you any clue? I remain skeptical ...

I only forward what Mindy wrote.
I do Hope that they will release ProRes RAW as they promised, and as they said, they are working on it. But to Believe or to Hope is two very different things, my friend.
2019-5-22
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RichJ53
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Matthew Dobrski Posted at 5-22 09:30
And at least 6 months of engineer's intensive labour on ProRes RAW protocol implementation into X5S camera (without delivery) isn't giving you any clue? I remain skeptical ...


Hi Matthew

Looks like nothing has been shaking loose from DJI on our Inspire 2. I am very pleased with my I2 and it is flying great, the speed is the only thing... but I do not use this very much. I hope you are doing well and getting your boat ready to go for the summer

I have not been doing much with my drones since the new FAA rules. I have not given up though.

Rich
2019-5-30
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Matthew Dobrski
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RichJ53 Posted at 5-30 16:56
Hi Matthew

Looks like nothing has been shaking loose from DJI on our Inspire 2. I am very please with my I2 and it is flying great, the speed is the only thing... but I do not use this very much. I hope you are doing well and getting your boat ready to go for the summer

Rich, dealing with DJI drones is half joy/half PITA, as you know for sure. Although my Inspire 2 is flying charmingly as well, TB50 batteries are still not really compatible with M200. And promised FW update remains a promise. I was forced to purchase prohibitively expensive TB55 batteries for M200 ...

Recently I'm giving another chance for my semi-retired Inspire 1, this time with a secondhand X5R camera I've purchased for bargain price. After extensive studying I've passed UAV Pilot Certificate exam (not easy task at all) and registered all 5 birds, as required by new Canadian regulations. The boat is maintained and almost ready to go for another summer expedition, although I'm considering different territory to explore this year due to notorious wildfires in Western Canada.  

Good to hear from you again, Rich.

2019-5-31
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