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Lost Drone. Can I Purchase a replacement Drone and make it work w...
2250 16 2019-2-25
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Greg Lacle
lvl.1
Flight distance : 146198 ft
Aruba
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Lost Drone. Can I Purchase a replacement Drone and make it work with my current Controller?

If so, is the process easy?

Greg
2019-2-25
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DJI Gamora
Super Moderator

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Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to that, yes you may purchase an Aircraft alone and connect it to your existing remote. If you have any question or concern feel free to reach us back. Thanks!
2019-2-25
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AG0N-Gary
Captain
Flight distance : 700846 ft
United States
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The question is, how did you lose your drone?
2019-2-25
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ajrulez
Second Officer
Flight distance : 447142 ft
United States
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I guess you wwould get a replacement drone for a discount only if the logs shows and error reported by an DJI4GO App or Hardware else you would have to purchase a new standalone drone.
Correct me Admins If I am wrong.  
2019-2-25
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Greg Lacle
lvl.1
Flight distance : 146198 ft
Aruba
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ajrulez Posted at 2-25 17:23
I guess you wwould get a replacement drone for a discount only if the logs shows and error reported by an DJI4GO App or Hardware else you would have to purchase a new standalone drone.
Correct me Admins If I am wrong.

How can I view the Logs?
2019-2-25
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maddox
Captain
Malaysia
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Sorry to know that, but yes you can
2019-2-25
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ajrulez
Second Officer
Flight distance : 447142 ft
United States
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How did you lose it ? Check in your App directory if it has updated logs. Check in DJI4Go app and sync with server.
2019-2-25
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ajrulez
Second Officer
Flight distance : 447142 ft
United States
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How did you lose it ? Check in your App directory if it has updated logs. Check in DJI4Go app and sync with server.
There is a tutorial to get logs out from your phone and upload to server.
2019-2-25
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DJI Gamora
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Greg Lacle Posted at 2-25 17:35
How can I view the Logs?

With regards to this, I would recommend reaching out one of our support channels, in order for them to help you and guide you on what you'll need to do. You can ask to have a case for this for reviewing the flight logs. You can go to this link https://www.dji.com/support
Best Regards!
2019-2-26
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HH1
First Officer
Flight distance : 12421 ft
United States
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How did you lose it and where?  You might do a search here because, there was someone that FOUND a drone, just a short time back.  I forgot what part of the world it was in.
2019-2-26
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A CW
Captain
Flight distance : 12810843 ft
  • >>>
United Kingdom
Online

Yes you can - you simply need to link the current RC with the replacement Mavic.
2019-2-26
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HH1
First Officer
Flight distance : 12421 ft
United States
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The FOUND drone was in Melbourne Aus, if you are there, search Found Drone above.
2019-2-26
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JJB*
Captain
Flight distance : 3257408 ft
Netherlands
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Greg Lacle Posted at 2-25 17:35
How can I view the Logs?

Hi Greg,

use this link > https://www.phantomhelp.com/LogViewer/Upload/

if you like post the link on here.

cheers
JJB
2019-2-26
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lK89jQGlZCVm
lvl.2
Flight distance : 6594 ft
United States
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DJI Gamora Posted at 2-25 16:25
Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to that, yes you may purchase an Aircraft alone and connect it to your existing remote. If you have any question or concern feel free to reach us back. Thanks!

"yes you may purchase an Aircraft alone'    How can I do that?  for mavic pro 1     Bill






























2019-10-28
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DJI Gamora
Super Moderator

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lK89jQGlZCVm Posted at 10-28 10:51
"yes you may purchase an Aircraft alone'    How can I do that?  for mavic pro 1     Bill

Hi, Bill. Thank you for reaching out. If you have a original RC for the DJI Mavic Pro, you only need to re-link the aircraft to your RC. You may refer to the tutorial below. Please let us know if you have any inquiries or concern. Thank you!

2019-10-28
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DAFlys
Captain
Flight distance : 1019098 ft
United Kingdom
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I think they only give you a few percent off the list price,  the difference in cost is not worth replacing the controller too.
2019-10-28
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djiuser_blET44dtO0Ub
lvl.1

United States
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I just had a similar situation happen Sunday past.    I was at my sisters house flying my mavic mini,  a storm blew in while I was up, it had been raining on and off all day but no serious wind.       Mavic Mini was about three streets over when the wind hit.      it was blown out over the lake before I even knew what was happening.     I tried to reduce  altitude to get it under the wind but lost once it got low  and went into return to home mode.   when I got single back it was out over the lake.      unable to make forward progress I went in the other direction trying to land it in the marina parking lot on the other side of the lake.    once again I lost signal as I tried to descend to parking lot.   it again went into RTH mode, and got blown further east.   

last known position was over some densely weeded area.      my brother in law and I spent several hours searching the woods, but I never got signal again.       I was right on top of the dot on the map. so best guess is it crashed further east than the last position I had for it.

really bummed.. only had the drone for a month or two.     really hoping I can buy a replacement drone, but have been unable to reach support.  will try again in a few hours.
6-23 05:59
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