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Care Refresh
415 14 2-28 08:43
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NF64
lvl.2
Flight distance : 71087 ft

Sweden
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Hi,

I have crashed my Spark and it is now being repaired at DJI.
Can I buy a Care Refresh to this repaired drone now?

BR

Niclas
2-28 08:43
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Lysak2003
Captain
Flight distance : 270941 ft
Ukraine
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What was happened with your drone?
2-28 09:04
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi NF64, sorry for the crash incident and we do appreciate bringing these thoughts about getting a service plan. For DJI Care Refresh, please note that it can be purchased if the drone was activated less than 48 hours. DJI Care Refresh can be purchased within 48 hours of activation no matter what happened to the drone during this time. The system will not stop customer to purchase it. Also, if it is repaired in an official DJI Service Center (within 72 hours of receiving email invitation). Please refer on the attached file below. Thank you.
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2-28 09:20
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NF64
lvl.2
Flight distance : 71087 ft

Sweden
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Lysak2003 Posted at 2-28 09:04
What was happened with your drone?

I crasehd into a tree because the compass did not work. One arm broke and the camera shows small strips in the video. Besides this, everything seems to work.
2-28 09:32
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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NF64 Posted at 2-28 09:32
I crasehd into a tree because the compass did not work. One arm broke and the camera shows small strips in the video. Besides this, everything seems to work.

Sorry to know that. I managed to check your current case.  Please wait for the case to be completed. Once your drone has already been repaired, we will send you an email invitation and you will have a chance to purchase a plan within 72 hours upon receiving the email. Or you can just email directly djicare@dji.com once you receive the offer via email. If you have other questions, please feel free to contact us. Thank you for your support.
2-28 10:27
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snowbird pilot
Second Officer
United States
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no, to buy it you will need to take a video of your fixed drone
2-28 10:45
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NF64
lvl.2
Flight distance : 71087 ft

Sweden
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DJI Paladin Posted at 2-28 10:27
Sorry to know that. I managed to check your current case.  Please wait for the case to be completed. Once your drone has already been repaired, we will send you an email invitation and you will have a chance to purchase a plan within 72 hours upon receiving the email. Or you can just email directly djicare@dji.com once you receive the offer via email. If you have other questions, please feel free to contact us. Thank you for your support.

Hello Paladin,

Thanks for your quick responce.
I am a very careful pilot even though I managed to crash the drone.
If the cost for the repair is reasonable I will buy a Care Refresh if it is
OK with DJI.

BR

Niclas
2-28 10:54
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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NF64 Posted at 2-28 10:54
Hello Paladin,

Thanks for your quick responce.

You're most welcome.  Please keep me posted on the latest update  of your case. I'm here to help, thanks!
2-28 11:11
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NF64
lvl.2
Flight distance : 71087 ft

Sweden
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Sure. i will keep you updated!
2-28 11:20
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pmshop
Captain
Flight distance : 2496743 ft
United States
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You do know you get TWO exchanges under the care refresh?

Also, if it was a compass error that caused the crash, that should be covered under warranty.
2-28 13:03
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NF64
lvl.2
Flight distance : 71087 ft

Sweden
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pmshop Posted at 2-28 13:03
You do know you get TWO exchanges under the care refresh?

Also, if it was a compass error that caused the crash, that should be covered under warranty.

Hi pmshop

Two exchanges during 1 year sounds very good!
However I did not have this plan for my crashed Spark!
It is also 1,5 years old so I guess the warranty has expired.
If I am allowed to buy a Care Refresh for my repaired Spark I will certainly do so!

2-28 13:23
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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NF64 Posted at 2-28 11:20
Sure. i will keep you updated!

Thanks and good luck!
3-4 07:13
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NF64
lvl.2
Flight distance : 71087 ft

Sweden
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DJI Paladin Posted at 3-4 07:13
Thanks and good luck!

Hello Paladin,

Today was my repaired Spark shipped to me.
However, I have not got a mail with an offer to buy Care Refresh. Do I have to wait another day for this mail or have I missunderstood and it is not possible for me to buy this plan?

BR

Niclas
3-4 09:03
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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NF64 Posted at 3-4 09:03
Hello Paladin,

Today was my repaired Spark shipped to me.

Hi Niclas, we will verify with the related team and come back to you soon, please wait patiently, thank you.
3-4 20:24
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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NF64 Posted at 3-4 09:03
Hello Paladin,

Today was my repaired Spark shipped to me.

Hi Niclas, thanks for your patience, the email notification of the DJI Care Refresh has been sent to you, you will have 72 hours to purchase the DJI Care Refresh, please place the order at your earliest convenience, thank you.
3-6 22:21
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