Bjs_express
lvl.4
Flight distance : 1481496 ft
United States
Offline
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Not going to be "mad" about this... but going to share for anyone who's on-the-fence with regards to repair needs for a #DJI drone. Anything is possible... I might be getting a "factory new" replacement, but not very likely.... here's my story; I got a New in box Mavic Pro (1) for Christmas.... Maybe 12 to 15 days I have used it.. maybe. I had a RTH accident 8 feet from landing and the flat ribbon cable that connects to the gimbal "snapped" broke from the gimbal. All else, camera feed, motors, propellers, legs, battery, all components in perfect condition. (SEE PHOTO -- THIS IS PICTURE OF IT "BROKEN") I looked around for repair options and nearest repair shop is over 200 miles from my home. Thinking it would be a common replacement item and also thinking an easy job for DJI REPAIR to perform I looked at their website and decided the gimbal parts, most under $20 bucks that the cable and repair would not be cheap, but $100, may $125 to get repaired. So I sent my baby away.... the repair quote was $205.20 for what I sent in... a single broken cable. Anyway... I balked at that price and got a little help, so full disclosure I paid $175 to get "my" MP repaired... Nope.... I haven't got it yet, but it is already known by the shipping information that it is a different serial number. Doubt they "re-number" mine, and it would seem obvious I am getting a different one back for sure. New? I'd be really surprised... looking at the forums and reading a lot, there is not a concrete "refurbished" serial number marking, besides, if this a repaired one somebody else sent in... it wouldn't have an "r" necessary either.... Ok.... to my point and the reason for this long post; if you get attached to things like a $1K drone like I tend do and feel like you might not feel great about not getting the one you came with back from a repair.... you might consider going the distance to find a "local." I do have hope that what I get back in the next couple of days will be new or new-like condition, and after connecting it to my controller and phone all is "right" in the world and I can get back to the most fun hobby I have had in a long time and it continues to fly good as new for years to come. I really love the DJI products and think they make an amazing product... I was a bit naive with the repair process and did expect a better cost and return of my actual drone w/ it at 99% new condition.
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"BROKEN"
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