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XT2 not recognized by Pilot App
844 25 3-5 07:17
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Ueli
lvl.3
Flight distance : 1695645 ft
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Switzerland
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Hi,
we have two Matrice 210 equipped with Z30 and XT2. Both working with Cendence and CrystalSky and both firmware completely up to date.
Z30 works flawless.
XT2 does not provide any picture. Gimbal movement works, but no picture and no settings. In start screen of Pilot it doesn't recognize XT2.
Tried on gimbal 1 and 2 - same situation. Same setup with XT works.

Any ideas?

FW of XT2: V01.00.00.20
M210: V01.02.0301


3-5 07:17
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EFRPIC
Second Officer

United States
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Make sure XT is on Gimbal #1
3-5 09:28
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Ueli, when you mount the gimbals onto the aircraft, it will firstly check the gimbal position 1, if there's nothing on it, it will assume there's no gimbal on the M210. Only XT1 and Z30 can be normally working on position 2, the XT2 is only adaptive to the gimbal position 1.
3-7 03:14
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Ueli
lvl.3
Flight distance : 1695645 ft
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Switzerland
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Thanks for advices. Checked it again:
- Mount XT2 on Gimbal 1
- Power on M210 and RC (with CrystalSky)
-> Gimbal moves correctly but no image in the Pilot App. Pilot App recognizes no camera at all.

We checked it out with two M210 and two Xt2. Completely same situation.

Any other advices?
3-10 23:50
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Ueli
lvl.3
Flight distance : 1695645 ft
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Switzerland
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We have now tested with 3 different XT2 and 3 different Matrice 210 - always the same problem!
Be aware when you plan to use this setup!

We have a case open at DJI and sent one machine in. No analysis yet.

But this case is very serious!
3-14 02:12
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NordicDroneSolutions
lvl.3

Denmark
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We are experiencing the same issues.
Brand new XT2 and Matrice 210 V2.0.
No camera feed in app it seems it doesn't recognize the XT 2 at all
3-26 06:23
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jackDAC
lvl.2

Italy
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Dear,
I do not reccomend to buy this camera.
My experience with this camera is very poor.
I bought a Matrice 200 with an XT2 on December. I received the equipment mid of January.
Since the first day I experienced a defect on the camera (the camera was again not recognized by the drone) but DJI wrongly suggested me to update the firmware....
After more than one month and many tentatives, DJI asked me to send them the camera with the drone for a repairement process.
Now (March 29th) I'm still without the camera and I dont't know when I will receive it... Camera and drone have never worked!!!
A very bad experience, considering my €17k spent for this bad toy...
3-29 13:55
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Droning.CG
lvl.4
Flight distance : 41072 ft

Poland
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Irytują mnie takie informację. O co chodzi w segmencie enterprise DJI? Obiecywałem sobie znakomitą pracę na sprzęcie wersji v2.0 a tu znów kłopoty jak wykazują posty powyżej. Gdzie leży problem DJI ???
3-29 15:11
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DJI Mindy
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Flight distance : 7 ft
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Ueli Posted at 3-14 02:12
We have now tested with 3 different XT2 and 3 different Matrice 210 - always the same problem!
Be aware when you plan to use this setup!

Hi Ueli, sorry for the late response, please reply to my posts directly so that I can get the notification and reply timely.
May I have the case number so that we can keep following up? Thank you.
4-2 23:52
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DJI Mindy
Administrator
Flight distance : 7 ft
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NordicDroneSolutions Posted at 3-26 06:23
We are experiencing the same issues.
Brand new XT2 and Matrice 210 V2.0.
No camera feed in app it seems it doesn't recognize the XT 2 at all

Hi NordicDroneSolutions, XT2 is compatible with M210 V2, may we verify which gimbal position did you mount the XT2? What mobile device are you using and what is its version?
4-2 23:56
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DJI Mindy
Administrator
Flight distance : 7 ft
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jackDAC Posted at 3-29 13:55
Dear,
I do not reccomend to buy this camera.
My experience with this camera is very poor.

Hi jackDAC, we have replied your own thread and will keep following up, please keep us updated in your own thread if you have further concern.
4-3 00:15
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NordicDroneSolutions
lvl.3

Denmark
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DJI Mindy Posted at 4-2 23:56
Hi NordicDroneSolutions, XT2 is compatible with M210 V2, may we verify which gimbal position did you mount the XT2? What mobile device are you using and what is its version?

Hi Mindy

The XT2 is in pos 2 with a Z30 in pos 1.

We use a CrystalSky 7,85 Ultra  version V2.6.6.0 and DJI Pilot app v 1.2.0
4-3 06:08
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EFRPIC
Second Officer

United States
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The Xt-2 always needs to  b eon Gimbal #1.
4-3 14:51
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DJI Mindy
Administrator
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NordicDroneSolutions Posted at 4-3 06:08
Hi Mindy

The XT2 is in pos 2 with a Z30 in pos 1.

EFRPIC is correct, the XT2 is only adaptive to the gimbal position 1, please mount the Z30 to the position 2.
4-4 01:18
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colletonfire.fm
lvl.1

United States
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Ueli Posted at 3-14 02:12
We have now tested with 3 different XT2 and 3 different Matrice 210 - always the same problem!
Be aware when you plan to use this setup!

Has there been any resolution to your issue?  I am having the same problem - full control on the XT2 (in the gimble #1 position), but no image.  
4-10 04:28
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colletonfire.fm
lvl.1

United States
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DJI Mindy Posted at 4-2 23:56
Hi NordicDroneSolutions, XT2 is compatible with M210 V2, may we verify which gimbal position did you mount the XT2? What mobile device are you using and what is its version?

We are having the same issue.  Full control of the XT2, but no image.  Yes, it is in position 1.
4-10 04:40
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bisgDJI
lvl.1

Finland
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Hi ,
I am also having the same issue. I also contacted dji support via email month ago still no response. I dont have any video feed in my dji pilot app except FPV.
Yes, I can control XT2 but no image and it is in position 1.
4-10 23:22
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EFRPIC
Second Officer

United States
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Did you do the recent XT-2 firmware upgrade and that's when the video feed failed? That appears to be the primary way this issue occurs. The camera beeps to indicate status during the update are confusing and if you think the upgrade is done (and it isn't) the gimbal control is updated but not the camera. My direction from DJI Enterprise was to send the camera in. I suspect the camera need to be re-flashed to work. We tried the various suggestions of trying to roll back the firmware in the camera, refresh the firmware on the aircraft, to no avail.

This is all on a V1 M210RTK unit FYI.

I'm hoping to have the camera back in the next 2 weeks. Hopefully that is a fix. I will update when I get it back on the aircraft.
4-11 06:28
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bisgDJI
lvl.1

Finland
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EFRPIC Posted at 4-11 06:28
Did you do the recent XT-2 firmware upgrade and that's when the video feed failed? That appears to be the primary way this issue occurs. The camera beeps to indicate status during the update are confusing and if you think the upgrade is done (and it isn't) the gimbal control is updated but not the camera. My direction from DJI Enterprise was to send the camera in. I suspect the camera need to be re-flashed to work. We tried the various suggestions of trying to roll back the firmware in the camera, refresh the firmware on the aircraft, to no avail.

This is all on a V1 M210RTK unit FYI.

HI,
I checked with the previous version of XT2 and gimbal firmware and after updating to new firmware, both  results the same, no xt2 control. And yes based on the log file the firmware update was successful for both xt2 and gimbal.

I just contacted the support they told me to switch back the xt2 position to 2 and now it doesn't detect the XT2 at all.
4-15 00:26
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bisgDJI
lvl.1

Finland
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EFRPIC Posted at 4-11 06:28
Did you do the recent XT-2 firmware upgrade and that's when the video feed failed? That appears to be the primary way this issue occurs. The camera beeps to indicate status during the update are confusing and if you think the upgrade is done (and it isn't) the gimbal control is updated but not the camera. My direction from DJI Enterprise was to send the camera in. I suspect the camera need to be re-flashed to work. We tried the various suggestions of trying to roll back the firmware in the camera, refresh the firmware on the aircraft, to no avail.

This is all on a V1 M210RTK unit FYI.

HI,
I checked with the previous version of XT2 and gimbal firmware and after updating to new firmware, both  results the same, no xt2 control. And yes based on the log file the firmware update was successful for both xt2 and gimbal.

I just contacted the support they told me to switch back the xt2 position to 2 and now it doesn't detect the XT2 at all.
4-15 00:26
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bisgDJI
lvl.1

Finland
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bisgDJI Posted at 4-15 00:26
HI,
I checked with the previous version of XT2 and gimbal firmware and after updating to new firmware, both  results the same, no xt2 control. And yes based on the log file the firmware update was successful for both xt2 and gimbal.

Sorry XT2 to position 1 and Z30 position 2*
4-15 00:53
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bisgDJI
lvl.1

Finland
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Its fixed!

Connect xt2 to gimbal position 1 and z30 to gimbal position 2.

First update the DJI crystal sky to latest firmware. And then update the DJI pilot to V1.3.
Now I have full control over both gimbal cameras.
4-15 05:21
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SCEMA
lvl.1
United States
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I am having this exact same problem and my xt2 is brand new out of the box. I have done all the updates i possibly can and nothing is working. I have control over the gimbal but no picture at all. I have it on gimbal 1 and z30 on gimbal 2.
4-15 07:01
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EFRPIC
Second Officer

United States
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I suspect the fix is actually V 1.3 of Pilot. 1.2 had massive issues so most reverted to 1.1 and regained gimbal control but at a cost of new feature updates. 1.3 was long in coming so hopefully it fixes most things.
4-15 11:45
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gstsolenergy
lvl.2
Greece
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NordicDroneSolutions Posted at 3-26 06:23
We are experiencing the same issues.
Brand new XT2 and Matrice 210 V2.0.
No camera feed in app it seems it doesn't recognize the XT 2 at all

i have the same problem with 210rk v2 and xt2 and z30.
when i update the xt2  i saw in crystal but after 10 second the picture freeze.
i restart all and i lost the xt2, when i install only xt2 the gimbal work but not recognise xt2.
5-5 04:12
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EFRPIC
Second Officer

United States
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I agree that the fix for this is somewhat convoluted. As our camera issue occurred, doing the firmware update, we were on Pilot 1.1 as we had reverted due to all of the 1.2 issues. We tried to downgrade the XT-2 firmware, which did not work. The upgraded back to V1.2 of Pilot and still no effect. We sent camera in to DJI via dealer, DJI sent to FLIR and now it just returned to be tested tomorrow.

Based on our experience and reading through the others, for those that did not have a firmware update failure, V1.3 of Pilot included a fix which was not published. If there was a firmware update failure, it's likely the unit has to go in for repair as it does not have a auto-reset to the original, factory, firmware ability (note: should have this as a safety - please note DJI engineers).

It also seems that several users have been unaware that the XT-2 MUST be on the PRIMARY gimbal #1  in order to work.

Best way forward, if you have an issue, is to start at the beginning; refresh the aircraft firmware, check for updates on "everything" (crystal sky, Pilot, etc.) and test after each iteration. Otherwise a "fix" may be temporary until the next restart.

Of course, your mileage may vary. These are suggestions only. The above only applies until the next series of updates.....

Fly Safe!
5-5 09:38
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