fansa58dbe56
lvl.1
Flight distance : 2512149 ft
Ireland
Offline
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I am on my 6th DJI drone in the last 4-5 years (I currently have a Phantom 4 Advanced & Mavic 2 Pro). 2 out of those 6 drones were bought from a website European website which friends have recommended to me, as that is where they bought their drones.
I bought my P4A about 11 months ago and it has had maybe 60 flights in total. Last week, on the 30th flight of one battery all went well, I came in and landed and put it back into the case and drove home. When I got home I planned to charge the battery but it was stuck in the drone - eventually I got it out and could see that the pins in the drone had melted to the battery and damaged the battery.
Straight away I contacted DJI online via chat, gave them my address & serial number and explained the issue. They apologised for the issue and sold me to email the support email which I did.
In the meantime I saw on google, online forums & social media countless occassions with the exact same thing happening to others and DJI rectifying the situation.
DJI came back to me advising they wouldn’t cover the battery as it was over 6 months but I could send the drone for repair, but when I explained that it was the drone causing the problem (according to other posts online if I put in another battery it’ll do the same thing since the P4A pins are melting to the battery rather than the other way around, either way it’s not as simple as swapping a battery) and I didn’t see it fair that I should be paying another €189 for a battery with only 30 flights. The advisor said they would pass this onto someone of higher authority and get back to me ASAP.
Today (4 days later) I contact DJI again on their online chat as I had emailed twice over the weekend but got no reply. The advisor apologised for this and looked into the case. They told me that my drone was bought in Australia (apparently the company i bought from by their goods in Australia and ship to Europe - even though they are European and only deliver to Europe). Apparently my warranty is only in Australia even though the drones are identical models.
This makes no sense at all, as out of my friends I have 3 friends who bought drones from the same website (supposedly all Australian also) and DJI offered warranty repairs in Europe to them without any problems, and the last drone I bought before my P4A was my the Mavic Pro which I had to send in for repair last year (it was bought from the same website) without any questions from DJI regarding a country. I have case numbers to prove all repairs were carried out.
I would assume buying this in Ireland and it being delivered to Ireland (my invoice even has Irish tax if I remember correctly) would entitle me to a warranty like any other purchase in Ireland - there has to be some kind of law to cover the buyer here. Especially with what appears to be a known fault that DJI has and many forums and posts online have the exact same issue.
I’ve attached pictures of the damage in my own drone and if you type in “DJI Phantom 4 melting pins” into Google you will see loads of Google images of the issue. I’ve seen way worse burns / melts than what happened mine, so I consider myself lucky it didn’t catch fire and fall from the sky.
Has another experience either this electrical fault before, or DJI trying to get out of covering a product under warranty like this? |
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