Please select Into the mobile phone version | Continue to access the computer ver.
Recalibrate
909 8 2019-3-5
Uploading and Loding Picture ...(0/1)
o(^-^)o
TrippleDelta
Second Officer
Flight distance : 1456572 ft
Belgium
Offline

Hello,

When booting my M2 zoom I get an error I should recalibrate the Vision System.
I've been trying this with both an iMac and a PC where I get stuck when trying. First there's the resolution isue. Then the start button is greyed out. Any ideas?


Red cross at the bottom

Red cross at the bottom

Unable to click

Unable to click
2019-3-5
Use props
DJI Gamora
Super Moderator

Offline

Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to that. May I ask if you are using the PC is it on the Windows OS? If yes, we would recommend before installing the software, please disable first the signed driver enforcement and also any antivirus/firewall. Just to make sure the drivers will install properly. Please keep us posted. Best regards!
2019-3-5
Use props
TrippleDelta
Second Officer
Flight distance : 1456572 ft
Belgium
Offline

No luck. On both Windows and Mac, white screen.
I already refreshed the firmware, reinstalled Assistent, ....
2019-3-6
Use props
TrippleDelta
Second Officer
Flight distance : 1456572 ft
Belgium
Offline

Mac OSX, Windows 7 and Windows 10: same result, white screen on all possible resolutions. It's starting to getting on my nerves.
What's next? The drone is only 2 months old. Return for repair? Waiting for an DJI Assistent 2 update?
2019-3-7
Use props
TrippleDelta
Second Officer
Flight distance : 1456572 ft
Belgium
Offline

Fixed! No thanks to DJI who did absolute nothing.
2019-3-14
Use props
HedgeTrimmer
Captain
United States
Offline

TrippleDelta Posted at 3-14 12:13
Fixed! No thanks to DJI who did absolute nothing.

What did you have to do to fix the problem?  (Might help others)
2019-3-14
Use props
TrippleDelta
Second Officer
Flight distance : 1456572 ft
Belgium
Offline

Maybe I should start with what didn't help after reading a lot about this.
Changing resolution in OSX and Windows, disable the digitally signed drivers in Windows, refresh firmware, downgrade, screensize

I used my old Linux laptop with broken screen, attached a very old 15 inch screen, fresh install Windows 7 32-bit. That's it.
No idea why this setup worked.
2019-3-14
Use props
Crash&Burn
Second Officer
Flight distance : 116043 ft
  • >>>
United States
Offline

When the start button is grayed out, I believe it means the software does not like the detected resolution. I thought it just would not work, then I grabbed a random laptop at work and it always works fine on that machine (WIN10)
2019-3-15
Use props
TrippleDelta
Second Officer
Flight distance : 1456572 ft
Belgium
Offline

I had no connection to the camera’s  (2 screens on the bottom left).
2019-3-17
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules