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How do I add a drone/product to my account or profile?
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18242 45 2019-3-7
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Chazerix
lvl.3
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United States
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For some reason, only three out of five of my devices show up in my DJI Forum account profile and only one shows up on my DJI.com account/profile. Does anyone know how to manually add these devices? Thanks in advance.
2019-3-7
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DJI Gamora
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Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to your question. As long as you've used the same email address when activating the Aircraft then sync the flight record from App, the aircraft or DJI Product should show under your name here. Please keep us posted. Thanks!
2019-3-8
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Chazerix
lvl.3
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United States
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DJI Gamora Posted at 3-8 12:54
Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to your question. As long as you've used the same email address when activating the Aircraft then sync the flight record from App, the aircraft or DJI Product should show under your name here. Please keep us posted. Thanks!

DJI Gamora,

Thanks for the response. I have both an OSMO and DJI Goggles that are not showing up for some reason. Any suggestions?
2019-3-8
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DJI Gamora
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Chazerix Posted at 3-8 13:05
DJI Gamora,

Thanks for the response. I have both an OSMO and DJI Goggles that are not showing up for some reason. Any suggestions?

Ok, thank you may I ask if you used the same email address for activating the Osmo and Goggles? You can send me the serial number and let me check on my end. Thanks!
2019-3-8
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Chazerix
lvl.3
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United States
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DJI Gamora - I just sent you the serial numbers via PM. I did use the same email address/login for all my devices.
2019-3-8
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Chazerix
lvl.3
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United States
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Thank you for your help.
2019-3-8
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Chazerix
lvl.3
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United States
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DJI Gamora Posted at 3-8 14:43
Ok, thank you may I ask if you used the same email address for activating the Osmo and Goggles? You can send me the serial number and let me check on my end. Thanks!

DJI Gamora - any luck?
2019-3-10
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DJI Gamora
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Chazerix Posted at 3-10 15:25
DJI Gamora - any luck?

Sorry for the late response. I've responded you in PM, please kindly check later, thank you!
2019-3-11
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Chazerix
lvl.3
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United States
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DJI Gamora Posted at 3-11 04:12
Sorry for the late response. I've responded you in PM, please kindly check later, thank you!

DJI Gamora - I sent you a PM with a link to a picture of my serial number
2019-3-12
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ColoradoWolf
lvl.2
Flight distance : 355719 ft

United Kingdom
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DJI Gamora Posted at 3-11 04:12
Sorry for the late response. I've responded you in PM, please kindly check later, thank you!

Hi DJI Gamora,
I have the same problem here. Would you be able to help. I have both DJI spark and mavic pro
2019-7-11
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DJISpark_E.D.I.T.H
lvl.3
Flight distance : 72014 ft

India
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I have DJI spark and using same email account. but drone is not showing under my profile
2020-5-16
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Po_Tato
lvl.2
Flight distance : 630696 ft
United States
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Same, I have the Osmo 2 and Air 2 and it's not showing on my profile. I'll be glad if you could be of help @DJI Gamora
2020-5-18
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djiuser_TdfQWPDfYEgP
lvl.2
Flight distance : 611975 ft
Poland
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Hi! My mavic 2 pro doesn;t show up in my profile (flight records) in DJI GO. Can you help?
2020-6-25
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AlmondMan
lvl.1
Flight distance : 434163 ft
United States
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I have the same issue. My Spark shows up in my profile but my Mavic doesn't. I may be in a different situation becuase I bought my Mavic used, anybody have a solution for me or just contact support?
2020-10-7
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sawsaw
lvl.1
Germany
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Same issue. Wonder that DJI isnt more into it, cause for me its just nice to see my products, for DJI its precious cunstomer infomation.  Can you help us with that as well? thx
2021-7-27
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Coinhunter50
lvl.1
Flight distance : 39564 ft
United States
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DJI Gamora Posted at 2019-3-8 12:54
Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to your question. As long as you've used the same email address when activating the Aircraft then sync the flight record from App, the aircraft or DJI Product should show under your name here. Please keep us posted. Thanks!

I synced my flight log but my aircraft (phantom 4 pro) isn't showing up under my name. It did update my flight distance.
2022-4-16
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DJI Gamora
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Coinhunter50 Posted at 4-16 07:43
I synced my flight log but my aircraft (phantom 4 pro) isn't showing up under my name. It did update my flight distance.

Hi, there. Could you please give us the serial number of your drone? Thanks.
2022-4-16
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Westfield_Chris
Second Officer
Flight distance : 104022 ft
United Kingdom
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I'm having the same problem, I have the DJI OM5 and the RC Pro but neither shows up on my profile.
2022-5-7
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Lu Jia Li
New
United States
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Hi there I can find my device on the app how do I manually add it
2022-5-18
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PCDroneGuy.com
lvl.3
Flight distance : 3300653 ft
United States
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Same issue, and I do have DJI Care for all of them...
2022-7-15
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TTV-VoidGG_
lvl.2
Flight distance : 138051 ft
Philippines
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Same issue for my Avata, it's not showing up under my avatar
2022-10-6
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pylonicGateway
lvl.2
Singapore
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Same actually. Have a few, like mavic and spark. Only my osmo shows up.
2022-11-28
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djiuser_HQQE7V9viSD4
lvl.1
United States
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I have a DJI FPV and I want to add it to the account my Mavic Air 2 is on. There is no option to remove the FPV drone from it's account. How do I add the FPV drone to my Mavics account so they are both on the same account?
2022-12-18
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djiuser_lm9tuDTJ7u6c
lvl.2
Flight distance : 1796358 ft
United States
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Hello Gamora.  My brother gave me his spark drone and I purchased a mavic pro, mavic 2 pro and just recently the Avata off EBay.   It is possible to add those devices to my profile? I also sold my mini 2 but it’s still shows up in my device list.  Any chance I can remove it?  Thank you.
2022-12-27
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DB_Spieltv
lvl.1
Flight distance : 390138 ft
Germany
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pylonicGateway Posted at 2022-11-28 05:50
Same actually. Have a few, like mavic and spark. Only my osmo shows up.

same problem here
2023-2-6
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Shyboyghini
lvl.1
Flight distance : 349823 ft
Slovakia
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4 years later and still no solution for this?!
2023-3-16
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PROEDGEBIKER
lvl.2
Flight distance : 318494 ft
United States
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My Air 3 is not showing either
2023-8-31
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Mailootje
lvl.2
Flight distance : 547710 ft
Netherlands
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Same problem here. I bought the Mini 4 Pro and it didnt add it to my account. Used the same email adress.

It is showing my OSMO 5 but not my drone sadly
2023-10-31
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djiuser_O32ep9LL9GRX
lvl.1
Flight distance : 1176214 ft
Romania
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I have the same problem here, newly bought FPV Drone activated and updated everything on a friend's DJI Fly account. Now the drone shows up in his devices and not in mine, even though I flew it for a few minutes. How can I fix this? Thank you.
2023-10-31
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Obelix666
lvl.1
Flight distance : 4573 ft
Netherlands
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I have a Mavic Air 2 and just bougt a Avata.

I added the drone and the goggles to my account via the app.
It works!

2023-12-30
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AZonline
lvl.4
Flight distance : 991739 ft
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United States
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Obelix666 Posted at 2023-12-30 09:53
I have a Mavic Air 2 and just bougt a Avata.

I added the drone and the goggles to my account via the app.

Can you please advise on how you did it? i am having the same issue as well
2024-1-11
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Low Budget Ops
lvl.2
Flight distance : 3300709 ft
United States
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I'm having the same problem, I have an air 3 and OM 6, but there not showing up.
2024-2-20
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djiuser_kR8uYPDtz6f0
lvl.2
Flight distance : 3971942 ft
Greece
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DJI Gamora Posted at 2019-3-8 12:54
Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to your question. As long as you've used the same email address when activating the Aircraft then sync the flight record from App, the aircraft or DJI Product should show under your name here. Please keep us posted. Thanks!

could you answer me too?  I have the same problem.  I don't know how to remove a DJI device from my profile in the device list that appears in my account.  and how can I add a product that I bought used?
2024-5-3
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DJI Gamora
Administrator
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djiuser_kR8uYPDtz6f0 Posted at 5-3 01:08
could you answer me too?  I have the same problem.  I don't know how to remove a DJI device from my profile in the device list that appears in my account.  and how can I add a product that I bought used?

Hi, djiuser_kR8uYPDtz6f0. Sure thing. Can you please DM me the serial numbers? Thank you.
2024-5-6
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Pablo5876
lvl.2
Flight distance : 5892 ft

United Kingdom
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DJI Gamora Posted at 5-6 07:17
Hi, djiuser_kR8uYPDtz6f0. Sure thing. Can you please DM me the serial numbers? Thank you.

Same question. Just sent PM, hope you got it. Thanks for help.
2024-6-17
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DJI Gamora
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Pablo5876 Posted at 6-17 14:06
Same question. Just sent PM, hope you got it. Thanks for help.

Hi there,

Thank You for reaching out. We have replied to your DM, kindly check.

We are looking forward to your response for further assistance. Thank You
2024-7-19
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Antdrones
lvl.4
Flight distance : 1253035 ft
Canada
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DJI Gamora Posted at 2022-4-16 23:48
Hi, there. Could you please give us the serial number of your drone? Thanks.

Hello Gamora, I have the same issue with my mavic mini and mini 4 pro, could i get some help?
2024-9-17
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DJI Gamora
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Antdrones Posted at 9-17 10:11
Hello Gamora, I have the same issue with my mavic mini and mini 4 pro, could i get some help?

Hi there, Please DM us your email address associated with the DJI Fly app and the serial number (S/N) of your product. We'll use this information to assist you better. We are looking forward to your response for further assistance. Thank You
2024-9-18
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Antdrones
lvl.4
Flight distance : 1253035 ft
Canada
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DJI Gamora Posted at 9-18 22:42
Hi there, Please DM us your email address associated with the DJI Fly app and the serial number (S/N) of your product. We'll use this information to assist you better. We are looking forward to your response for further assistance. Thank You

ok thanks Gamora
2024-9-19
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DJI Gamora
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Hi Antdrones, we've received your DM and replied. Please check your messages. Thank you.
2024-9-20
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