mavic air crash flew him self
710 10 2019-3-9
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jmachado
Portugal
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LOG INFO: The incident was the last move before 17:00 local time, I need to go after a landing gear in back yard and I found it at 17:08, after that I put new propellers I fly again to test the aircraft. So the incident was the last fly before 17:08.

CASE:
I crash my mavic air into my own building because it starts to flew right side by him self. The Mavic was about 10 meters hight in third floor about 2 meters from wall. I take off from my back yard near the build 2 meters from wall, it is a small building of three floors, no buildings in front. This was what happens. In this build some times I need to recalibrate the compass, probably because of magnetic interference, because of iron in build structure and floor in my big balcony, about 5 x 7 meters. But after calibrate he stays ok and let me takeoff. In this take off I didn't have GPS, it was in vision mode, wich was aquired after he stays about 15 seconds at 2,5 meters high. After that he let me to flew up until last floor and I stay there about 5 seconds, there was no strong wind in my knowledge. The aircraft was side by side with building so no possible way to use sensors to detect the building because was paralel, I think if was turned to the building probably this not happen. Meanwhile the mavic air it starts go left very fast and I try to go UP UP UP to avoid crash with building, was waht cross to my mind, probably turn stick to left, was better, but have no time. The air craft crash into building into my neighbour balcony. One landing gear got loose and all propelers damaged. After that I put new propellers and test it. This time after 17:08 and I did it  in other part of the street away from buildings about 15 meters from them. I notest that with the wind the mavic go left or right  a little bit depending on wind direction and
it was only 3 meters high, it seems the downward position sistem is not performing well, and near the building probably with wrong data from GPS could happen just that, the wind send mavic right and position system was not function properly and at about 10 meters high worst, I dont know.

2019-3-9
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi Jmachado, you have our sincere apologies for the unpleasant experience. This is not what DJI's wants you to experience. Kindly contact our support team to start up a ticket : https://www.dji.com/support?site=brandsite&from=nav and send in the drone for data analysis, we have the professional data analysis team who would do their best to find out the crash reason and then the corresponding resolution would be provided. Please take note that DJI will not perform data analysis for cases occurring after the expiry of the warranty period; otherwise, valid charges will apply. Thanks for your support.


2019-3-9
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jmachado
Portugal
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DJI Paladin Posted at 3-9 16:41
Hi Jmachado, you have our sincere apologies for the unpleasant experience. This is not what DJI's wants you to experience. Kindly contact our support team to start up a ticket : https://www.dji.com/support?site=brandsite&from=nav and send in the drone for data analysis, we have the professional data analysis team who would do their best to find out the crash reason and then the corresponding resolution would be provided. Please take note that DJI will not perform data analysis for cases occurring after the expiry of the warranty period; otherwise, valid charges will apply. Thanks for your support.

[view_image]

Dear all. I also have dji care refresh active for one year. I will contact support.
2019-3-9
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DJI Paladin
Administrator
Flight distance : 318 ft

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jmachado Posted at 3-9 20:26
Dear all. I also have dji care refresh active for one year. I will contact support.

Thanks for your prompt reply. If you need further assistance with your case, please don't hesitate to contact us.
2019-3-9
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jmachado
Portugal
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DJI Paladin Posted at 3-9 20:28
Thanks for your prompt reply. If you need further assistance with your case, please don't hesitate to contact us.

Dear all I already sent an email for support

But I also was trying to send the incident log with DJI Assistant. The Application does not show me any logs. It stays forever in wait gif image like this:
Captura de ecrã 2019-03-10, às 08.21.39.png
I dont want to upgrade firmware because I'm afraid to damage debug information if required to understand what happens.
Also have to use a mobile phone number like tis 1111111111 in order to validate the assistant form. weird.

2019-3-10
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Parik
lvl.3
Flight distance : 1643773 ft
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Finland
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I had  the same issue. AC was hovering just 15 m up, suddenly AC flew on it own, i presssed RTH, ac came back to me, same again but nex time i was not able control either and crashed. Ac was under warranty they replaced with new one. The reason thry gave me was hardware failure
2019-3-10
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GhostWolf010
lvl.4
Flight distance : 1118323 ft
Netherlands
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Can you upload your flight log here? Then we can see what happend.

What I think, and almost know for sure, what happend is: you took off without GPS. You recalibrate with a lot of interference nearby.
When you went up, your drone suddenly caught GPS reception, that was probably partly blocked by the building. For this reason it got a wrong GPS position, and thought it had to move to be in the right position. But to reach this the building was in the way and the drone hit the building.
Happend to quite a few of us before, but mostly inside a building. But for the same reason.
2019-3-10
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GhostWolf010
lvl.4
Flight distance : 1118323 ft
Netherlands
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To prevent this from happening, never lift off before having good GPS signal. You know you have good GPS when your home point will automatically update.
2019-3-10
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jmachado
Portugal
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Dear all
Many thanks for the helpfull replies
May be, When took off GPS was not there and when it up about 2 meters  for some security config it stops and I realize that there was no GPS, after 10 seconds it got GPS and I sent it up and at that time the aircraft let me go up. At third flor of the building after being there 5 or 10 seconds while I talk with a family relative it starts go into the building, it is very strange, the down vision system should help keep position as redundant system.

About the log, I'm not able to download any logs from mavic AIR, I upload the image in previous post showing that in my DJI Assistant of my MACBOOK PRO stays forever in wait mode like you can see in image.

My Mavic Air did not suffer many damages beside all propellers, only a landing gear, a small triangle in back arm, that got loose but I already put it on place again, and a scratch in paint and another in one of the rotors, this one I don't no if affects anything. In this situation, beside I have DJI care refresh, if the problem was hardware I think the replacement should not count as on of the two possible replacements.

But How can I download the flight log if the Assistant software is blocked in that screen?

2019-3-10
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jmachado
Portugal
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I could found logs in mobile phone DJI folderThis is the log file of the crash 19-03-09-04-35-39_FLY001.DAT.zip (728.92 KB, Down times: 1)
2019-3-10
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jmachado
Portugal
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Impossible Altitude variations after 10 meters height reached, altitude of the crash

altitude variations

9.450104171875012
9.450104171875012
10.574097091796887
10.574097091796887
10.444031173828137
10.444031173828137 <<<<<<<< DATA TIME /    20190309        163646
7.221374923828137
6.049713546875012
6.049713546875012
7.726166183593762
7.726166183593762
5.350037033203137
5.350037033203137
5.350037033203137
5.969757492187512
5.969757492187512
1.3927006074218866
1.3927006074218866
1.3927006074218866
4.719940597656262
4.604523117187512
4.604523117187512
4.172424728515637
4.172424728515637
4.625336105468762
4.625336105468762
4.625336105468762
4.089386398437512
4.089386398437512
-0.4350886992187384
0.026703292968761616
0.026703292968761616
4.921265060546887
4.921265060546887
4.921265060546887
5.503967697265637
2019-3-10
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