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Replacement Micro USB port covers?
524 7 2019-3-10
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TRiPWiRE
lvl.2
Flight distance : 424206 ft
Australia
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I have no idea how I managed to break the little attachment section from this, but I have. It's a minor thing really but still, I'm wondering if these are available as a replacement part?

I had the same issue with a camera I have a while back and was able to get a replacement. It had an "arrow head" type fitting at the end of the arm that pushed into the hole but wouldn't then come back out. I'm kind of hoping I can do the same here.

I'm pretty sure I'll lose the cover if I leave it as is and don't want to send it back to DJI repair for such a minor issue.

Broken :(

Broken :(
2019-3-10
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raven swe
First Officer
Flight distance : 469144 ft
Sweden
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just a thought, will that little bit of plastic that was attached to the cover cause a problem if its floating around in the drone, cant think how but yo never know there is a fan spinning around in there.
2019-3-10
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TRiPWiRE
lvl.2
Flight distance : 424206 ft
Australia
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raven swe Posted at 3-10 23:58
just a thought, will that little bit of plastic that was attached to the cover cause a problem if its floating around in the drone, cant think how but yo never know there is a fan spinning around in there.

That's a good point. I hadn't thought of that. I can't hear anything moving around in there but I guess the broken off bit would be pretty small and hard to detect.
2019-3-11
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TRiPWiRE
lvl.2
Flight distance : 424206 ft
Australia
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Actually, I'm wondering if that broken piece may have fallen out. When the legs are unfolded there's a reasonable gap where they join the body. I've been gently rolling it around trying to hear if there's anything in there but can't detect anything. I'm not sure, but maybe it dropped out.

Being that I'm standing on thick, grey carpet I don't have much chance of finding the little bit to verify that it did though!
2019-3-11
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DJI Gamora
Super Moderator

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Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to that. I would suggest to reach out one of our support channels in order for them to provide assistance and a possible workaround. You may just go to this link https://www.dji.com/support
Best Regards!
2019-3-12
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TRiPWiRE
lvl.2
Flight distance : 424206 ft
Australia
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DJI Gamora Posted at 3-12 15:34
Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to that. I would suggest to reach out one of our support channels in order for them to provide assistance and a possible workaround. You may just go to this link https://www.dji.com/support
Best Regards!

I did that. They are unable to supply this as a spare part. Disappointing.

I really struggle to see why, but that's what they've said. It seems more like a case of "can't be bothered". I mean, every M2 has these, along with every one being made. It's not like they don't have these parts.

DJI promote themselves as providing high end products, yet they can't supply a replacement part that protects an integral component of their drone?

I'm a new DJI user who won't be buying that OSMO I was about to order (not joking).
2019-3-14
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jyc
Captain
Flight distance : 1721260 ft
Canada
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TRiPWiRE Posted at 3-14 13:18
I did that. They are unable to supply this as a spare part. Disappointing.

I really struggle to see why, but that's what they've said. It seems more like a case of "can't be bothered". I mean, every M2 has these, along with every one being made. It's not like they don't have these parts.

If more people ask for that part at some point they'll start supplying it to those that need it.
2019-3-14
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TRiPWiRE
lvl.2
Flight distance : 424206 ft
Australia
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jyc Posted at 3-14 15:42
If more people ask for that part at some point they'll start supplying it to those that need it.

I guess it's not something that is often sought out as a spare. I'm positive the little arm that connects the cover on mine was already weak / defective. I opened it carefully, but the whole cover came off instead! I was in no way rough or careless with it.

I understand it's not a major issue, but if I should happen to lose that cover due to it no longer being attached to the drone, it leaves that USB port open to dust, debris and possible damage. Then, if there's ever an issue with my drone due to that, I'm sure DJI would say...

"You should have had a cover on there"...
2019-3-14
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