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Shipping delay Netherlands?
426 24 3-12 03:07
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djiuser_TBfp1GrE7nYd
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I have ordered a dji smart controller at the end of January at a dji authorised retailer in the Netherlands . I still didn't received it.. The retailer is telling me that the delay is because of dji. When are you going to ship the smart controllers to the Netherlands?
3-12 03:07
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BIGDZ
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I ordered one last week, directly from DJI, I thought shipping was one day but still no updates. Had it shipped, I would told you to cancel with retailer and order direct, but that doesn’t seem to be the case...
3-12 07:07
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djiuser_TBfp1GrE7nYd
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Thnx for the info mate. It should be nice if dji could give us feedback about the delivery status for the Netherlands. Hopefully you get yours soon ;) Please keep us updated.
3-12 07:18
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Fly Jay
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Ordered mine a week ago, still waiting for update. DJI Store shows payment success but has not shipped yet........come on DJI get these out to the folks who are anxiously waiting!!
3-12 08:12
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DJI Diana
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Hi there, sorry for the issues you had with the order. Kindly PM us the order number for us to check and see the current status. Your patience is highly appreciated. Thank you.
3-12 10:24
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DJI Diana
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BIGDZ Posted at 3-12 07:07
I ordered one last week, directly from DJI, I thought shipping was one day but still no updates. Had it shipped, I would told you to cancel with retailer and order direct, but that doesn’t seem to be the case...

Hi there, we are sorry for the inconvenience caused. Kindly PM us the associated order number we can further check on this. Kindly reach us the soonest time possible. We're here to help. Thank you in advance.
3-12 10:31
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DJI Diana
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Fly Jay Posted at 3-12 08:12
Ordered mine a week ago, still waiting for update. DJI Store shows payment success but has not shipped yet........come on DJI get these out to the folks who are anxiously waiting!!

Hi Jay, I managed to get your order number using your email address associated in DJI Forum account however, there are two orders under this email address. May we verify which order are you referring to? Looking forward to your response. Thank you.
3-12 10:38
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Fly Jay
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DJI Diana Posted at 3-12 10:38
Hi Jay, I managed to get your order number using your email address associated in DJI Forum account however, there are two orders under this email address. May we verify which order are you referring to? Looking forward to your response. Thank you.

Hi Diana,

Thank you for your quick response.  The order Number is #0011100928434. I see only 1 outstanding order in the My Account Page of the DJI Store, which I hope is the smart controller in question. Please contact me should you have any other questions or need further documentation.....Jay
3-12 12:47
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DJI Diana
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Fly Jay Posted at 3-12 12:47
Hi Diana,

Thank you for your quick response.  The order Number is #0011100928434. I see only 1 outstanding order in the My Account Page of the DJI Store, which I hope is the smart controller in question. Please contact me should you have any other questions or need further documentation.....Jay

Hi there, sorry for the delay. Upon checking your order is in a "Wait Pick" status. It means that the order is in progress. The warehouse and the courier is not yet assigned to the order. Once we have all of the items, the system will automatically assign a warehouse and a courier to the order. Please be advised that the delivery will take 3 to 5 business days. If you have any questions, please feel free to contact us. Appreciate your support and understanding.
3-12 13:37
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BIGDZ
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DJI Diana Posted at 3-12 13:37
Hi there, sorry for the delay. Upon checking your order is in a "Wait Pick" status. It means that the order is in progress. The warehouse and the courier is not yet assigned to the order. Once we have all of the items, the system will automatically assign a warehouse and a courier to the order. Please be advised that the delivery will take 3 to 5 business days. If you have any questions, please feel free to contact us. Appreciate your support and understanding.

hello here is my order # 0010518003894
3-12 17:00
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BIGDZ
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There seems to be some confusion as to the SC being out of stock again, even when DJI emailed interested buyers(like myself) and were told it was available. Is this true?I just read on a previous thread in this forum.
3-12 17:02
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djiuser_TBfp1GrE7nYd
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DJI Diana Posted at 3-12 10:24
Hi there, sorry for the issues you had with the order. Kindly PM us the order number for us to check and see the current status. Your patience is highly appreciated. Thank you.

Hi Diana, Could you give us an update about the delivery status for the Netherlands?? I did not ordered mine directly from dji, but at an authorised dji dealer...
3-13 00:03
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DJI Diana
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djiuser_TBfp1GrE7nYd Posted at 3-13 00:03
Hi Diana, Could you give us an update about the delivery status for the Netherlands?? I did not ordered mine directly from dji, but at an authorised dji dealer...

Hi, thank you for confirming. In this case, you may refer or contact with your dealer for more detailed information. Thank you for your patience.
3-13 07:29
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DJI Diana
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BIGDZ Posted at 3-12 17:02
There seems to be some confusion as to the SC being out of stock again, even when DJI emailed interested buyers(like myself) and were told it was available. Is this true?I just read on a previous thread in this forum.

Hi BIGDZ, We are terribly sorry for the delay in the order and the inconvenience this has caused you. We contacted our logistic department to make sure they expedite your order, as soon as we have the item in stock. Sorry again for the trouble it has caused to you and thanks for your patience and understanding. Have a great day!
3-13 07:47
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BIGDZ
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DJI Diana Posted at 3-13 07:47
Hi BIGDZ, We are terribly sorry for the delay in the order and the inconvenience this has caused you. WEe contacted our logistic department to make sure they expedite your order, as soon as we have the item in stock. Sorry again for the trouble it has caused to you and thanks for your patience and understanding. Have a great day!

So it is out of stock, I appreciate the info. I think I will cancel order. Thank you!
3-13 13:40
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DJI Diana
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BIGDZ Posted at 3-13 13:40
So it is out of stock, I appreciate the info. I think I will cancel order. Thank you!

Sorry for this, if there is anything else I can help, please feel free to let me know, I am glad to help.
3-16 01:27
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djiuser_TBfp1GrE7nYd
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DJI Diana Posted at 3-13 07:29
Hi, thank you for confirming. In this case, you may refer or contact with your dealer for more detailed information. Thank you for your patience.

Hi Diana, I have contacted the retailer and they mentioned that every time the delivery is postponed by dji!! It's not the mistake from the retailer, but Dji.. Please solve this and answer my question : When are you going to ship the smart controller to the Netherlands?
3-16 04:56
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DJI Diana
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djiuser_TBfp1GrE7nYd Posted at 3-16 04:56
Hi Diana, I have contacted the retailer and they mentioned that every time the delivery is postponed by dji!! It's not the mistake from the retailer, but Dji.. Please solve this and answer my question : When are you going to ship the smart controller to the Netherlands?

Hi there, thanks for letting us know and sorry for the inconvenience caused could you please PM me your email account and the name of the dealer you ordered the smart controller, we will see if there is anything we can do for you, thank you in advance.​

3-16 08:09
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BIGDZ
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DJI Diana Posted at 3-16 01:27
Sorry for this, if there is anything else I can help, please feel free to let me know, I am glad to help.

Please be honest, how long will it take to be back in stock!?
3-17 19:36
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BIGDZ
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DJI Diana Posted at 3-16 01:27
Sorry for this, if there is anything else I can help, please feel free to let me know, I am glad to help.

Please be honest, how long will it take to be back in stock!?
3-17 19:37
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DJI Diana
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BIGDZ Posted at 3-17 19:37
Please be honest, how long will it take to be back in stock!?
Sorry for the late response. I've checked your order again, it is in shipment status, the tracking number will be available soon, please keep an eye on the status later, thank you!
3-18 04:01
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BIGDZ
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DJI Diana Posted at 3-18 04:01
Sorry for the late response. I've checked your order again, it is in shipment status, the tracking number will be available soon, please keep an eye on the status later, thank you!

Thank you!
3-18 05:58
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DJI Diana
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You're most welcome. Should there be any questions, please don't hesitate to reach us. Thank you.
3-18 06:48
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djiuser_TBfp1GrE7nYd
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DJI Diana Posted at 3-16 08:09
Hi there, thanks for letting us know and sorry for the inconvenience caused could you please PM me your email account and the name of the dealer you ordered the smart controller, we will see if there is anything we can do for you, thank you in advance.​

Hi Diana, Sorry for the late reply.. I have finaly received my 2 smart controllers today ;) Thanks for your help.
3-25 10:13
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DJI Diana
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djiuser_TBfp1GrE7nYd Posted at 3-25 10:13
Hi Diana, Sorry for the late reply.. I have finaly received my 2 smart controllers today ;) Thanks for your help.

Hi, good to know that the issue was resolved. Should there be any questions, please don't hesitate to reach us. We are here to help. Thank you.
3-25 11:56
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