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Pink Stripes on Image (Mavic 2 Zoom)
729 6 2019-3-12
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djiuser_OMvxuLZk5XrB
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United States
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I jusst bought a Mavic 2 zoom and just going out to test it on the very first flight. Everything in camera looked great I come back upload and I get these wierd pink lines on the left side of my image. What do i do?! I literally just took it out of the box! its very aggravating.
Disney (1 of 1).JPG
Disney (1 of 1).JPG
2019-3-12
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Droningalex (Alex B.)
Captain
Flight distance : 4622680 ft

Spain
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That’s definitely not normal.
Contact DJI support.

Flysafely all
Droningalex aka Alex B
2019-3-13
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KlooGee
Captain
Flight distance : 14414295 ft
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United States
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Are you getting these from the images on your SD card or from your phone?
2019-3-13
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djiuser_OMvxuLZk5XrB
lvl.1
United States
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KlooGee Posted at 3-13 11:48
Are you getting these from the images on your SD card or from your phone?

I tried to re format the SD card and that didn’t work. I took pictures without the SD and used internal and received the same images with pink stripes
2019-3-13
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DJI Gamora
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Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to that. May I ask if you getting this on the live feed or only on the saved files? How about the video does it have as well? I would suggest giving a try to refresh the firmware first using the Assistant 2. If still no luck I would suggest reaching out one of our support and open a case. Just go to this link https://www.dji.com/support
Best regards!
2019-3-13
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DJI Gamora
Administrator

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Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to that. May I ask if you getting this on the live feed or only on the saved files? How about the video does it have as well? I would suggest giving a try to refresh the firmware first using the Assistant 2. If still no luck I would suggest reaching out one of our support and open a case. Just go to this link https://www.dji.com/support
Best regards!
2019-3-13
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KlooGee
Captain
Flight distance : 14414295 ft
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United States
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djiuser_OMvxuLZk5XrB Posted at 3-13 12:06
I tried to re format the SD card and that didn’t work. I took pictures without the SD and used internal and received the same images with pink stripes

If you bought it from a local store, I’d recommend taking it back to swap it for a new one. Or you can open a query with DJI’s support team.  Sounds like a potential hardware issue to me.  https://DJI.com/support

BTW, I feel your pain, it’s no fun getting a new toy with a problem. I had a problem with my Mavic Air when I first got it.
2019-3-13
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