Hello Everyone,

I am new to the DJI forum and comminity. I recently purchased a refurbished Inspire 1 V2.0 directly from the DJI Store online.


Its very unfortunate that my very first post is to seek help in trying to resolve an issue with the Compass Calibration since it is currently grounded and could not take off without resolving the Compass Error issue.


I had already contacted DJI Support which I will get to it later.....


To begin..... I had tried numerous attempts to calibrate the Compass as instructed by the DJI GO app as it would not take off without the calibration.


I ensured I had no metal or any magnetic items on me, no watch, no cell phone, even making sure I don't even have a metal zipper on my jacket. I had now tried 6 different locations which are open fields with no visible electromagnetic interference and the controller and cell phone were at least 5 meter away (had to walk back and forth to Retry calibration). At each locations I had pick different spots to try to calibrate. Probably tried at least 10 times at each spot. Overall, probably attempted over 100 times.


Every time, the Horizontal calibration passed and the unit changed to Green Light, but the Vertical test failed every single time and the light turn to Red Light blinking and prompts you to Retry Calibration. Hence, the unit could not be calibrated.


I had checked that the firmware is the latest version. In fact, I had perform the firmware refresh/update 3 times as suggested by DJI Support to no avail.

Here is the Result Text which is quite long, I apologize.




========== 2014.01.01 00:00:03 remo-con disconnect======
Packet: WM610_FW_V01.08.01.00_FCam.bin
Upgrading ...
Result: Success.


========== 2014.01.01 00:00:07 remo-con disconnect======
Packet: WM610_FW_V01.09.01.30.bin
Upgrading ...
Result: Success.


========== 2016.08.03 11:37:55 =====================
Packet: WM610_FW_V01.09.01.30.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.


========== 2016.08.03 11:42:56 =====================
Packet: WM610_FW_V01.09.01.30.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.


========== 2016.08.03 11:43:24 =====================
Packet: WM610_FW_V01.09.01.30.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.


========== 2016.08.03 12:02:32 =====================
Packet: WM610_FW_V01.09.01.30.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.


========== 2016.08.03 12:21:26 =====================
Packet: WM610_FW_V01.09.01.30.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.


========== 2016.08.05 09:59:35 =====================
Packet: WM610_FW_V01.09.01.30.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.


========== 2016.08.06 10:16:40 =====================
Packet: WM610_FW_V01.09.01.30.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.


========== 2016.09.07 17:12:59 =====================
Packet: WM610_FW_V01.09.01.30.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.


========== 2016.09.07 17:24:21 =====================
Packet: WM610_FW_V01.09.01.30.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.


========== 2016.09.07 17:43:32 =====================
Packet: WM610_FW_V01.09.01.30.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.


========== 2017.10.10 11:00:32 =====================
Packet: WM610_FW_V01.09.01.10.bin
Result: Abort.
The current firmware does not support downgrade. Use a different version of firmware to downgrade the target version.


========== 2017.12.01 14:15:08 =====================
Packet: WM610_FW_V01.11.01.50.bin


========== 2017.12.01 14:15:32 =====================
Packet: WM610_FW_V01.11.01.50.bin
Upgrading ...
Result: Success.


========== 2017.12.01 14:22:17 =====================
Packet: WM610_FW_V01.11.01.50.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.


========== 2017.12.19 16:03:03 =====================
Packet: WM610_FW_V01.11.01.50.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.


========== 2017.12.18 16:03:24 =====================
Packet: WM610_FW_V01.11.01.50.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.


========== 2019.03.12 02:48:04 =====================
Packet: WM610_FW_V01.11.01.50.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.


========== 2014.01.01 00:00:06 remo-con disconnect======
Packet: WM610_FW_V01.11.01.50.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.


========== 2014.01.01 00:00:06 remo-con disconnect======
Packet: WM610_FW_V01.11.01.50.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.





If anyone had faced similar issue with Compass Error and was able to resolve the problem, really appreciate if you could share your insights.


NOW ABOUT MY CONTACT EXPERIENCE WITH DJI SUPPORT


At first, their response was very quick, within 1 day actually when I first submitted the issue. Their initial response was to make a firmware update to ensure its the latest version which already is the v01.11.01.50 for aircraft and the controller unit is the latest as per the DJI GO app.


They also suggest I retry, makin sure the location does not have potential items that could cause interference, again making sure no metal objects and everything, which before I contacted DJI Support, I already went through the forum and Youtube video to research how to properly do a compass calibration for DJI Inspire drones.


Anyway, then they forward the contact information of the authorized warranty repair service centre to me in Canada which I am located. I contacted the service centre which their reply is that they DO NOT provide warranty service for any Refurbished DJI products. Hmmm... from DJI Store description of Refurbished product, they say all their Refurbished product has the exact same warranty policy as their regular product. But anyway, that is between DJI and their authorized service repair affiliates, I don't think I have much say into that as long as my DJI Inspire is fixed, whether they do it in Canada or in China.


I had informed them that the service centre in Canada confirmed they do not provide warranty service for Refurbished DJI products, but I have yet to hear a response from DJI. Their response was very quick up to the point they send me the contact inforamtion of the Canadian service centre. Anyway, I will give them the benefit of the doubt for now, but I will be getting worry if they don't get back to me in another few days as I cannot fly the drone which had already bought almost a month now with countless attempts to try to calibrate the compass error issue.


It still say electronmagnetic interference and I had tried 6 different open field locations. At this point, I think its probably a hardware issue which would need a service centre to fix.


However, if someone out there do have a solution for me, for sure I would rather be able to find a way to fix this issue than send the Inspire back all the way to China. If its a hardware defect issue, I guess no choice but to get DJI to resolve this.


Thanks in advance everyone, your insights and suggestions will definitely be appreciated!!!

Hi Dragon Flame, we are so sorry for the troubles with the drone and the dealer cannot help, we have one official repair center in the United States, could you please provide us your serial number so that we can check if it is possible to send to the US repair center for the warranty service? Thank you.

DJI Mindy Posted at 3-13 01:19
Hi Dragon Flame, we are so sorry for the troubles with the drone and the dealer cannot help, we have one official repair center in the United States, could you please provide us your serial number so that we can check if it is possible to send to the US repair center for the warranty service? Thank you.

Thanks Mindy, I just forwarded the Serial number for the aircraft, remote and camera to DJI Support.

Thank You for your help.

Dragon Flame Posted at 3-13 11:09
Thanks Mindy, I just forwarded the Serial number for the aircraft, remote and camera to DJI Support.

Thank You for your help.

No problem, our support team will guide you what to do next, please wait a moment for the email update, thank you.